Internal Faculty
Prof. (Dr.) Nripendra P. Rana

Prof. (Dr.) Nripendra P. Rana

PGCtHE, Swansea University, UK
PhD, Swansea University
MBA, Swansea University
MPhil (Computer Science), The Global Open University
MCA, Assam Engineering College
info@cimp.ac.in
Research Area
  • Computer Science
  • Management
  • e-business
  • Information Systems Modules
Journal Publications
  • Chatterjee, S., Rana, N. P. & Dwivedi, Y. K. (2020). Social Media as a Tool of Knowledge Sharing in Academia: An Empirical Study Using Valance, Instrumentality and Expectancy (VIE) Approach. Journal of Knowledge Management , (ABS,ABDC)
  • Tamilmani, K., Rana, N. P., Nunkoo, R., Raghavan, V. & Dwivedi, Y. K. (2020). Indian Traveller’s Adoption of Airbnb Platform. Information Systems Frontiers, (ABS,ABDC)
  • Dwivedi, Y. K., Hughes, L., Coombs, C., Constantiou, I. & Duan, Y., (2020). Impact of COVID-19 Pandemic on Information Management Research and Practice: Transforming Education, Work and Life. . International Journal of Information Management, (ABS,ABDC)
  • Ismagilova, E., Hughes, L., Rana, N. P. & Dwivedi, Y.K. (2020). Security, privacy and risk issues in smart cities: A systematic literature review. Information Systems Frontiers, (ABS,ABDC)
  • Algharabat, R. & Rana, N. P. (2020). Social commerce in emerging markets and its impact on online community engagement. Information Systems Frontiers, (ABS,ABDC)
  • Singh, J. P., Kumar, A., Rana, N. P. & Dwivedi, Y.K. (2020). Attention-based LSTM network for rumor veracity estimation of tweets. Information Systems Frontiers, (ABS,ABDC)
  • Patil, P., Tamilmani, K., Rana, N. P. & Raghavan, V. (2020). Understanding consumer adoption of mobile payment in India: Extending Meta-UTAUT model with personal innovativeness, anxiety, trust, and grievance redressal. International Journal of Information Management, 54, (ABS,ABDC)
  • Kizgin, H., Jamal, A., Rana, N. P. & Dwivedi, Y.K. (2020). The Impact of Online vs. Offline Acculturation on Purchase Intentions: A Multigroup Analysis of the Role of Education. Journal of Business Research, (ABS)
  • Dwivedi, Y. K., Rana, N. P., Tamilmani, K. & Raman, R. (2020). A Meta-Analysis Based Modified Unified Theory of Acceptance and Use of Technology (Meta-UTAUT): A Review of Emerging Literature. Current Opinion in Psychology, 36, 13-18
  • Tamilmani, K., Rana, N. P. & Dwivedi, Y. K. (2020). Consumer acceptance and use of information technology: A meta-analytic evaluation of UTAUT2. Information Systems Frontiers, (ABS,ABDC), DOI : https://doi.org/10.1007/s10796-020-10007-6
  • Kizgin, H., Dey, B., Dwivedi, Y. K., Hughes, L. & Jamal, A., (2020). The Impact of Social Media on Consumer Acculturation: Current Challenges, Opportunities, and Agenda for Research and Practice. International Journal of Information Management, 51, 1-15. (ABS,ABDC)
  • Alalwan, A. A., Algharabat, R., Baabdullah, A., Rana, N.P. & Qasem, Z., (2020). Examining the Impact of Mobile Interactivity on Customer Engagement in the Context of Mobile Shopping. Journal of Enterprise Information Management, (ABS,ABDC)
  • Kumar, A., Singh, J. P., Dwivedi, Y. K. & Rana, N.P. (2020). A deep multi-modal neural network for informative Twitter content classification during emergencies. Annals of Operations Research, (ABS,ABDC)
  • Hughes, D. L., Dwivedi, Y. K. & Rana, N. P. (2020). Elucidation of IS/IT project success factors - an Interpretive Structural Modelling approach. Annals of Operations Research, 285, 35-66. (ABS,ABDC)
  • Rana, N. P., Luthra, S. & Rao, H. R. (2020). Key challenges to digital financial services in emerging economies: The Indian context. Information Technology & People, 33(1), 198-229
  • Hughes, D. L., Dwivedi, Y. K., Rana, N. P., Williams, M.D. & Raghavan, V., (2019). Perspectives on the future of manufacturing within the Industry 4.0 era. Production Planning & Control , (ABS,ABDC)
  • Kumari , K., Singh, J. P., Dwivedi, Y. K. & Rana, N.P. (2019). Towards Cyberbullying Free Social Media in Smart Cities: A Unified Multi-modal Approach. Soft Computing,
  • Hughes, D. L., Dwivedi, Y. K. & Rana, N. P. (2019). Assessing the dominating factor interdependencies with government IS project failure: A methodological critique of the Interpretive Ranking Process. Information Systems Management, (ABS,ABDC)
  • Baabdullah, A., Alalwan , A. & Rana, N. P. (2019). Examining the Impact of Social Commerce Dimensions on Customers’ Value Co-Creation: The Mediating Effect of Social Trust. Journal of Consumer Behaviour, 18(6), 431-446. (ABS,ABDC)
  • Mishra, D., Dwivedi, Y. K., Rana, N. P. & Hassini, E. (2019). Evolution of supply chain ripple effect: A bibliometric and meta-analytic view of the constructs. International Journal of Production Research, (ABS,ABDC)
  • Obeidat, Z., Algharabat, R. S., Alalwan, A., Xiao, S.H. & Dwivedi, Y. K. (2019). Narcissism, interactivity, community, and online revenge behavior: The moderating role of social presence among Jordanian consumers. Computers in Human Behavior, (ABS,ABDC)
  • Dwivedi, Y. K., Hughes, L. D. & Rana, N. P. (2019). Artificial Intelligence (AI): Multidisciplinary Perspectives on Emerging Challenges, Opportunities, and Agenda for Research, Practice and Policy. International Journal of Information Management , (ABS,ABDC)
  • Rana, N. P., Slade, E., Kitching, S. & Dwivedi, Y.K. (2019). The IT Way of Loafing in the Class: Extending the Theory of Planned Behaviour (TPB) to Examine Students’ Cyber-Slacking Behavior. Computers in Human Behavior, 101, 114-123. (ABS,ABDC)
  • Shareef, M. A., Dwivedi, . K., Hughes, L., Rana, N.P. & Kizgin, H., (2019). The Inherent Tensions within Sustainable Supply Chains: A Case Study from Bangladesh. Production Planning & Control, (ABS,ABDC)
  • Janssen, M., Mangla, S., Luthra, S., Rana, N.P. & Dwivedi, Y. K. (2019). Challenges for Implementing the Internet of Things (IoT) in Smart Cities: An Integrated MICMAC-Interpretive Structural Modeling (ISM) approach. Internet Research, 29(6), 1589-1616. (ABS,ABDC)
  • Ismagilova, E., Slade, E., Rana, N. P. & Dwivedi, Y.K. (2019). The effect of electronic word of mouth communications on intention to buy: A meta-analysis. Information Systems Frontiers, (ABS,ABDC)
  • Jamal, A., Kizgin, H., Rana, N. P., Laroche, M. & Dwivedi, Y. K. (2019). Impact of Acculturation, Online Participation and Involvement on Voting Intentions. Government Information Quarterly, 36(3), 510-519. (ABS)
  • Singh, P., Dwivedi, Y. K., Kahlon, K. S., Shawney, R.S. & Alalwan, A. A. (2019). Smart Monitoring and Controlling of Government Policies Using Social Media and Cloud Computing. Information Systems Frontiers, (ABS,ABDC)
  • Hughes, L., Dwivedi, Y. K., Misra, S., Rana, N.P. & P, P. V. (2019). Blockchain Research, Practice and Policy: Applications, Benefits, Limitations, Emerging Research Themes and Research Agenda. International Journal of Information Management, 49, 114-129. (ABS,ABDC)
  • Algharabat, R., Rana, N. P., Alalwan, A., Baabdullah, A. & Gupta, A., (2019). Investigating the Antecedents of Customer Brand Engagement and Consumer-based Brand Equity in Social Media. Journal of Retailing and Consumer Services, (ABS,ABDC)
  • Tamilmani, K., Rana, N. P., Prakasam, N. & Dwivedi, Y.K. (2019). The battle of Brain vs. Heart: A literature review and meta-analysis of “hedonic motivation” use in UTAUT2. International Journal of Information Management, 46, 222-235. (ABS,ABDC)
  • Baabdullah, A., Alalwan, A., Rana, N. P., Patil, P. & Dwivedi, Y. K. (2019). An Integrated Model for M-Banking Adoption in Saudi Arabia. International Journal of Bank Marketing, 37(7), 452-478. (ABS)
  • Ismagilova, E., Slade, E., Rana, N. P. & Dwivedi, Y.K. (2019). The effect of characteristics of source credibility on consumer’s behaviour: A meta-analysis. Journal of Retailing and Consumer Services , (ABS,ABDC)
  • Shareef, M. A., Mukerji, B., Dwivedi, Y. K., Rana, N.P. & Islam, R., (2019). Social Media Marketing: Comparative Effect of Advertising Sources. Journal of Retailing and Consumer Services, 46, 58-69. (ABS,ABDC)
  • Rana, N. P., Barnard , D., Baabdullah, A., Rees, D. & Roderisk, S., (2019). Exploring Barriers of M-Commerce Adoption in SMEs in the UK: Developing a Framework using ISM. International Journal of Information Management, 44, 141-153. (ABS,ABDC)
  • Baabdullah, A., Alalwan, A., Rana, N. P., Kizgin, H. & Patil, P., (2019). Consumer use of mobile banking (M-Banking) in Saudi Arabia: Towards an integrated model. International Journal of Information Management, 44, 38-52. (ABS,ABDC)
  • Rana, N. P., Luthra, S., Mangla, S., Islam, R. & Roderick, S., (2019). Barriers to the Development of Smart Cities in Indian Context. Information Systems Frontiers, 21(3), 503-525. (ABS,ABDC)
  • Baabdullah, A., Rana, N. P., Alalwan, A., Islam, R. & Patil, P., (2019). Consumer Adoption of Self-Service Technologies in the Context of Jordanian Banking Industry: Examining Moderating Role of Channel Types. Information Systems Management, 36(4), 286-305. (ABS,ABDC)
    Training and Consulting
    • Session chair at PACIS 2015 held in July 2015 in Singapore
    • Meta-Analysis workshop by Dr Michael Borenstein at Hotel Hilton, London on 16-18th May 2016
    • Chaired a session in the Post Graduate Research (PGR) conference held at the School of Management of Swansea University in the UK on 15th June 2016
    • Organising Co-Chair for IFIP Conference on e-Business, e-Services and e-Society being organized at Swansea University, UK on 13-14th September 2016
    • Member of Technical Committee of International Conference on Smart Cities 2016
    • Co-chair for the mini track on social media in AMCIS 2016 at San Diego, USA
    • Organising Co-Chair and Program Committee member for IFIP conference on eBusiness, e-Services and e-Society to be held at IIT Delhi from 21-23rd November 2017
    • Minitrack on social media under the e-government track at AMCIS 2017 at Boston, USA
    • Program Committee member for ICEGOV2017 held at New Delhi, India
    • HEA Fellow Assessor Training at the Bay Campus of Swansea University on 30th November 2016
    • Attended Leadership Training Program – Level I: “Leading for Change – Developing a Coaching Style of Leadership” at the Singleton Campus of Swansea University on 7th-8th December 2016 delivered by Karen Whittleworth
    • Delivered a talk on “How to do Pedagogic Research and Get Published” in one-day symposium organized by Teaching & Learning at the School of Management at Swansea University on 10th February 2017
    • Organising Co-chair for a workshop on emerging markets from a multidisciplinary perspective: Challenges, opportunities and research agenda being organized by Emerging Markets Research Centre, School of Management, Swansea University, UK in July 2017
    • Co-editor for the proposed book on “Emerging markets from a multidisciplinary perspective: Challenges, opportunities and research agenda” to be published by Springer
    • Attended a workshop on the topic “Preparing a funding proposal: Getting started” held at the School of Management, Swansea University on 9th May 2017 by David J. Menichino and Fiona Jones from Engagement and Innovation Services
    • Series Area Editor for “Advances in Theory and Practice of Emerging Markets” on the theme Technology Adoption, Electronic/Digital Government and Information Systems, Springer Publication
    • Member of organizing committee for a one-day workshop organized by Emerging Market Research Centre (EMaRC) at the School of Management at Swansea University on 3rd July 2017
    • Staff Development Activities - Ran an EMaRC funded workshop and practical training session on interpretive structural modelling (ISM) for members of teaching staff and PhD/MSc students at the School of Management of Swansea University on 12th July 2017
    • Co-editing a special issue on Social Media: The Good, the Bad and the Ugly in
    • Information Systems Frontiers an ABS2015 listed 3* journal
    • Running a track on “Engagement in Government: For better or For Worse?” in 19th Annual International Conference on Digital Government Research from 30th May – 1st June 2018 at the Delft University of Technology, Delft, The Netherlands
    • Attended a workshop on British Academy/Leverhulme Trust Small Research Grants Information run by David Menichino from Hub at the School of Management, Swansea University Bay Campus on 4th October 2017 at 13.00-14.00
    • Delivered a Global Initiative of Academic Network (GIAN) workshop (Sponsored by Ministry of Human Resource Development, Government of India) on Managing Information Technology (IT) outsourcing at the Motilal Nehru National Institute of Technology (MNNIT), Allahabad, India from 13th-17th November 2017
    • Running a mini track on the topic “Social Media in the Public Sector: Challenges and Opportunities” in AMCIS 2018 to be held in New Orleans, LA, USA from 16th – 18th August 2018
    • Program committee member of 19th Annual International Conference on Digital Government Research (DG.O 2018) held at TU Delft, The Netherlands from 30th May – 1st June 2018
    • Chaired a session in the Newton Researcher Links Workshops on FinTech: Developing an Agenda for FinTech Research in Emerging Economies 2017 held at Le Meridian Hotel, Kuala Lumpur, Malaysia from 31st October – 2nd November 2017
    • Presented a paper on the systematic review of citations of UTAUT2 article and its usage trends at I3E2017 held at IIT Delhi on 21st November 2017
    • Presented a paper on e-government adoption in SAARC countries’ context and received the best paper award for it at I3E2017 held at IIT Delhi on 22nd November 2017
    • Attended the business meeting of IFIP TC6 WG 6.11 as a part of I3E2017 held at IIT Delhi on 21st November 2017
    • Attended the Times Higher Education (THE 2018) award ceremony being held at Grosvenor House, A JW Marriott Hotel, London on 30th November 2017
    • Member of Technical Program Committee for the 5th International Conference on eDemocracy & eGovernment (ICEDEG 2018) to be held at Ambato, Ecuador, 4th – 6th April 2018
    • Program Co-Chair of conference proceedings for I3E2018: The 17th IFIP Conference on e-Business, e-Services and e-Society – Challenges and Opportunities in Digital Era to be held at Gulf University of Science and Technology, Kuwait from October 30-November 1, 2018 (Conference CFP Link: https://easychair.org/cfp/I3E2018)
    • Program Committee (PC) member for IFIP 8.6 2018 organised at the University of Portsmouth, UK
    • Delivered a Webinar on “Re-examining the Unified Theory of Acceptance and Use of Technology (UTAUT): Towards a Revised Theoretical Model” organised by British Academy of Management Ebusiness & eGovernment Special Interest Group on 28th February 2018. This keynote was attended by about 20 participants from various universities in the UK through virtual channels. It was the first keynote of its type organised using the virtual channel and was a success
    • Co-Editor of Conference Proceedings of the 17th IFIP Conference on e-Business, eServices and e-Society (I3E2018) “Challenges and Opportunities in the Digital Era” organised by Gulf University for Science and Technology (GUST), Kuwait
    • Program committee member of 22nd Pacific Asia Conference on Information Systems (PACIS 2018) held at Yokohama, Japan on 26th – 30th June 2018
    • Organised the PGR Conference at the School of Management at Swansea University, UK on 14th May 2018 in the capacity of the Director of Postgraduate Research
    • Co-Chair for a Research Workshop on Advances in Theory and Practice of Digital Marketing held at the School of Management of Swansea University, UK on 10th July 2018
    • Co-editing a special issue on the theme “Advances in Theory and Practice of Digital Marketing” for the Journal of Retailing and Consumer Services – An [ABS – 2*] journal
    • Co-editing a special issue on the theme “Consumer Behaviour and Social Media” in the Journal of Consumer Behaviour – An [ABS – 2*] journal
    Awards and Recognition
    • Best research paper award in ICEG 2011, Ahmadabad, India
    • opped MBA Program of the cohort of 2009-10 of Swansea University, UK
    • Best employee award from Siemens, USA for outstanding performance and dedication
    • Appreciation certificate from Susquehanna Healthcare Services (SHS), USA
    • First Runner Up award in Nascent Connections PGR Conference 2013, Swansea University, UK
    • Achieved the status of Fellow of Higher Education Academy (FHEA), Recognition Reference – PR105911 on 1st June 2016
    • y talk on “Interpretive Structural Modeling: An Overview” at the Department of Cyber Security and Information Systems of The University of Texas at San Antonio, USA to PhD students and members of faculty on 1st February 2017
    • Mentor and trained assessor for the Fellow PGCert Programme of Swansea University, UK
    • Delivered a seminar on Interpretive Structural Modeling for e-Government Trustworthiness and unified model of e-government adoption (UMEGA) at United Nations University, Guimaraes, Portugal on 6th June 2017
    • Received the best paper award for the paper titled “Advances in Electronic Government (e-Government) Adoption Research in SAARC Countries” at I3E2017 held at
    • IIT Delhi, New Delhi, India from 21st-23rd November 2017
    • Nominated among the top three contestants for Swansea University Research & Innovation Awards for the category of outstanding supervision for the year 2017-18
    • Nominated for the prestigious Mary Williams Award 2018 at Swansea University, UK.
    • This award is aimed to recognise the individual contributions to the University’s culture and community.
    • Received the best paper award for the paper titled “Mobile Application Adoption Predictors: Systematic Review of UTAUT2 studies using weight analysis” at I3E2018 held at Gulf University for Science and Technology, Kuwait on 29th October – 1st November 2018
    • Achieved the status of the Senior Fellow of the Higher Education Academy (SFHEA) on 26th March 2019 with Recognition Reference: PR163144
    • Interviewed by a Radio Show Bradford Community Broadcast for Research Matters on 23rd July 2020
    Membership and Services
    • Life Member of the Computer Society of India (Life Membership ID# 00118583)
    • Annual Member of Association of Information systems (AIS)
    • Member of International Federation of Information Processing (IFIP) TC6 WG 6.11
    • Editorial Review Board Member for International Journal of Electronic Government Research
    • Fellow of the Higher Education Academy (FHEA)
    • Member of International Federation of Information Processing (IFIP) 8.6 Working Group – conferred membership after successfully attending IFIP WG 8.6 workshop at Minho University, Guimaraes, Portugal on 5th June 2016
    • Editorial board member of Global Journal of E-Business & Knowledge Management
    • Senior Fellow of the Higher Education Academy (SFHEA) in March 2019
    • Visiting Scholar for the Centre for Applied Research and Data Sciences (CARDS) at IIM Tiruchirappalli India from 1st October 2019 to date
    • Member of Academy of Marketing 2020 [For one year]
    Research Papers
    • [179] Mishra, A., Shukla, A., Rana, N.P.*, Currie, W., and Dwivedi, Y.K. (2023). Re-Examining Post-Acceptance Model of Information Systems Continuance: A Revised Theoretical Model using MASEM Approach. International Journal of Information Management [Ranking: ABS:2, ABDC: A*, CiteScore: 28.8, Impact Factor: 18.958, SNIP: 3.773, SJR: 2.881].
    • [178] Singh, N.*, Misra, R., Singh, S., Rana, N.P., Khorana, S. (2022). Assessing the factors influencing the adoption of healthcare wearables in the older population using an extended PMT model. Technology in Society [Ranking: ABDC: A, Impact Factor: 6.879, Cite Score: 6.5].
    • [177] Garg, A., Goel, P., Sharma, A., and Rana, N.P.* (2022). As you sow, so shall you reap: Assessing drivers of socially responsible investment attitude and intention. Technological Forecasting and Social Change [Ranking: ABS: 3, ABDC: A, Impact Factor: 8.593, SNIP: 1.693, Cite Score: 3.42, SJR: 1.380].
    • [176] Kumar, P., Kushwaha, A.K., Kar, A.K., Dwivedi, Y.K., and Rana, N.P.* (2022). Managing buyer experience in a buyer–supplier relationship in MSMEs and SMEs. Annals of Operations Research [Ranking: ABS: 3, ABDC: A, SNIP: 1.123, Impact Factor: 4.854].
    • [175] Jadil, Y., Jeyaraj, A., Dwivedi, Y.K., Rana, N.P.*, and Sarker, P. (2022). A meta-analysis of the factors associated with s-commerce intention: Hofstede’s cultural dimensions as moderators. Internet Research [Ranking: ABS: 3, ABDC: A, Impact Factor: 3.838, CiteScore: 4.72].
    • [174] Misra, R., Mahajan, R.*, Singh, N., Khorana, S., and Rana, N.P. (2022). Factors impacting behavioural intentions to adopt the electronic markets: findings from small businesses in India. Electronic Markets [Ranking: ABS: 2, ABDC: A, Impact Factor: 6.017].
    • [173] Kumar, A.*, Singh, J.P., Rana, N.P., and Dwivedi, Y.K. (2022). Multi-channel convolutional neural network for the identification of eyewitness tweets of disaster. Information Systems Frontiers [Ranking: ABS: 3, ABDC: A, Impact Factor: 6.191, SNIP: 1.284].
    • [172] Luthra, S., Janssen, M., Rana, N.P.*, Yadav, G., and Dwivedi, Y.K. (2022). Categorising and relating Implementation Challenges for Realising Blockchain Applications in Government. Information Technology & People [Ranking: ABS: 3, ABDC: A, CiteScore: 2.35, Impact Factor: 4.481].
    • [171] Bahera, R.*, Bala, P.K., Rana, N.P., Dwivedi, Y.K. (2022). Assessing the influence of COVID-19 Protocol on Online Health Information Seeking Intention of Athletes in India. Benchmarking: An International Journal [Ranking: ABS: 1, ABDC: B, CiteScore: 6.7, SJR: 0.894].
    • [170] Srivastava, P.R.*, Echempati, P., Vincent, C., and Rana, N.P. (2022). A Hybrid Machine Learning Approach to Hotel Sales Rank Prediction. Journal of the Operational Research Society [Ranking: ABS: 3, ABDC: A, Impact Factor: 2.860, CiteScore: 4.10, SNIP: 1.350, SJR: 0.753].
    • [169] Tripathi, S.N., Malik, N., Rana, N.P.*, Vishnani, S. and Srivastava, S. (2022). Validating the Antecedents of Customer M-Payment Loyalty: An Empirical Investigation. Internet Research [Ranking: ABS: 3, ABDC: A, Impact Factor: 3.838, CiteScore: 4.72].
    • [168] Rana, N.P.*, Luthra, S., and Rao, H.R. (2022). Assessing challenges to the mobile wallet usage in India: An interpretive structural modeling approach. Information Technology & People [Ranking: ABS: 3, ABDC: A, CiteScore: 2.35, Impact Factor: 3.879].
    • [167] Mathivathanan, D., Mathiyazhagan, K., Khorana, S., Rana, N.P.* and Arora, B. (2022). Drivers of Circular Economy for Small and Medium Enterprises: A Case Study on the Indian State of Tamil Nadu. Journal of Business Research, 149, 997-1015 [Ranking: ABS: 3, ABDC: A, CiteScore: 11.2, SNIP: 2.607, Impact Factor: 10.969].
    • [166] Baabdullah, A.M., Alalwan, A.A.*, Algharabat, R.S., Metri, B. and Rana, N.P. (2022). Virtual Agents and Flow Experience: An Empirical Examination of AI-Powered Chatbots. Technological Forecasting and Social Change, 181, 121772 [Ranking: ABS: 3, ABDC: A, Impact Factor: 8.593, SNIP: 1.693, Cite Score: 3.42, SJR: 1.380].
    • [165] Saha, E.*, Rathore, P., Parida, R. and Rana, N.P. (2022). The Interplay of Emerging Technologies in Pharmaceutical Supply Chain Performance: An Empirical Investigation for the Rise of Pharma 4.0. Technological Forecasting and Social Change, 181, 121768 [Ranking: ABS: 3, ABDC: A, Impact Factor: 8.593, SNIP: 1.693, Cite Score: 3.42, SJR: 1.380].
    • [164] Sharma, N., Lal, M., Goel, P., Sharma, A., and Rana, N.P.* (2022). Being Socially Responsible: How Green Self-identity and Locus of Control Impact Green Purchase Intentions? Journal of Cleaner Production, 357, 131895 [Ranking: ABS: 2, ABDC: A, Impact Factor: 9.297, CiteScore: 13.1, SNIP: 2.394].
    • [163] Ray, A.*, Bala, P.K., Rana, N.P. and Dwivedi, Y.K. (2022). Predicting ratings of social media feeds: Combining latent-factors and emotional aspects for improving performance of different classifiers. Aslib Journal of Information Management, DOI 10.1108/AJIM-12-2021-0357 [Ranking: ABDC: B, Impact Factor: 1.903, CiteScore: 3.6].
    • [162] Choudhary, N.A., Ramkumar, M., Schoenherr, T.*, Rana, N.P. and Dwivedi, Y.K. (2022). Does reshoring affect the resilience and sustainability of supply chain networks? A case of Apple and Jaguar Land Rover. British Journal of Management, 1-19, DOI: 10.1111/1467-8551.12614 [Ranking: ABS: 4, ABDC: A, SNIP: 1.123, Impact Factor: 6.567].
    • [161] Gopal, P.R.C., Rana, N.P.*, Krishna, T.V. and Ramkumar, M. (2022). Impact of big data analytics on supply chain performance: An analysis of influencing factors. Annals of Operations Research, DOI: 10.1007/s10479-022-04749-6 [Ranking: ABS: 3, ABDC: A, SNIP: 1.123, Impact Factor: 4.854].
    • [160] Rathnasiri, S., Ray, P., Carlos, A, V-M., Islam, S.M.N., Rana, N.P.* and Dwivedi, Y.K. (2022). Optimising Small-scale Electronic Commerce Supply Chain Operations: A Dynamic Cost-Sharing Contract Approach. Annals of Operations Research, DOI: 10.1007/s10479-022-04662-y [Ranking: ABS: 3, ABDC: A, SNIP: 1.123, Impact Factor: 4.854].
    • [159] Fetais, A.H., Algharabat, R.S., Aljafari, A. and Rana, N.P.* (2022). Do social media marketing activities improve brand loyalty? An empirical study on luxury fashion brands. Information Systems Frontiers, DOI: 10.1007/s10796-022-10264-7 [Ranking: ABS: 3, ABDC: A, Impact Factor: 6.191, SNIP: 1.284].
    • [158] Chakraborty, D.*, Siddiqui, A., Siddiqui, M. Rana, N.P. and Dash, G. (2022). Mobile Payment Apps Filling Value Gaps: Integrating Consumption Values with Initial Trust and Customer Involvement. Journal of Retailing and Consumer Services, 66, 102946 [Ranking: ABS: 2; ABDC: A; Impact Factor: 7.135; SNIP: 1.745; CiteScore: 3.35].
    • [157] Ahmad, M.O, Ahmad, I., Rana, N.P., and Khan, I.S. (2022). An Empirical Investigation on Business Analytics in Software and Systems Development Projects. Information Systems Frontiers, DOI: 10.1007/s10796-022-10253-w [Ranking: ABS: 3, ABDC: A, Impact Factor: 6.191, SNIP: 1.284].
    • [156] Mishra, R.*, Singh, R.K., and Rana, N.P. (2022). Developing environmental collaboration among supply chain partners for sustainable consumption & production: Insights from an auto sector supply chain. Journal of Cleaner Production, 338, 130619 [Ranking: ABS: 2, ABDC: A, Impact Factor: 9.297, CiteScore: 13.1, SNIP: 2.394].
    • [155] Chakraborty, D., Kayal, G., Kumar, P., Nunkoo, R.* and Rana, N.P. (2022). Consumers’ Usage of Food Delivery App: A Theory of Consumption Values. Journal of Hospitality Marketing and Management, 31(5), 601-619 [Ranking: ABS: 2, ABDC: A, CiteScore: 8.5, SNIP: 1.858, Impact Factor: 7.022].
    • [154] Goel, P., Parayitam, S., Sharma, A., Rana, N.P., and Dwivedi, Y.K.* (2022). A moderated mediation model for e-impulse buying tendency, customer satisfaction and intention to continue e-shopping. Journal of Business Research, 142, 1-16 [Ranking: ABS: 3, ABDC: A, CiteScore: 11.2, SNIP: 2.607, Impact Factor: 10.969].
    • [153] Sharma, A., Koohang, A., Rana, N.P., Abed, S.S., and Dwivedi, Y.K.* (2022). Journal of Computer Information Systems: Intellectual and Conceptual Structure. Journal of Computer Information Systems, DOI: 10.1080/08874417.2021.2021114 [Ranking: ABS: 2, ABDC: A, Impact Factor: 3.400].
    • [152] Bahera, R.K.*, Bala, P.K., Rana, N.P., and Kizgin, H. (2022). A techno-business platform to improve customer experience following the brand crisis recovery: A B2B perspective. Information Systems Frontiers, DOI: 10.1007/s10796-021-10231-8 [Ranking: ABS: 3, ABDC: A, Impact Factor: 6.191, SNIP: 1.284].
    • [151] Modgil, S., Dwivedi, Y.K., Rana, N.P.*, Gupta, S., and Kamble, S. (2022). Has Covid-19 accelerated opportunities for digital entrepreneurship? An Indian perspective. Technological Forecasting and Social Change, 175, 121415 [Ranking: ABS: 3, ABDC: A, Impact Factor: 8.593, SNIP: 1.693, Cite Score: 3.42, SJR: 1.380].
    • [150] Goel, P., Garg, A., Sharma, A., and Rana, N.P.* (2022). I Won’t Touch Money Because It is Dirty: Examining Customer’s Loyalty Towards M-payment. International Journal of Bank Marketing, 40(5), 992-1016 [Ranking: ABS: 1, ABDC: A, Impact Factor: 4.412, Cite Score: 6.5].
    • [149] Bahera, R.K.*, Bala, P.K., Rana, N.P., and Kizgin, H. (2022). Cognitive computing based ethical principles for improving organisational reputation: A B2B digital marketing perspective. Journal of Business Research, 141, 685-701 [Ranking: ABS: 3, ABDC: A, CiteScore: 11.2, SNIP: 2.607, Impact Factor: 10.969].
    • [148] Dwivedi, Y.K.*, Shareef, M.A., Akram, M.S., Bhatti, Z.A. and Rana, N.P. (2022). Examining the effects of enterprise social media on operational and social performance during environmental disruption. Technological Forecasting and Social Change, 170, 120880 [Ranking: ABS: 3, ABDC: A, Impact Factor: 8.593, SNIP: 1.693, Cite Score: 3.42, SJR: 1.380].
    • [147] Baabdullah, A.M., Alsulaimani, A.A., Allamnakhrah, A., Alalwan, A., Dwivedi*, Y.K. and Rana, N.P. (2022). Usage of Augmented Reality (AR) and Development of e-Learning Outcomes: An Empirical Evaluation of Students’ e-Learning Experience. Computers & Education, 177, 104383 [Ranking: Impact Factor: 8.538, CiteScore: 14.4].
    • [146] Yadav, J.*, Misra, M., Rana, N.P., Singh, K. and Goundar, S. (2022). Netizen’s Behavior Towards a Blockchain-based Esports Framework: A TPB and Machine Learning Integrated Approach. International Journal of Sports Marketing and Sponsorship, DOI: 10.1108/IJSMS-06-2021-0130 [Ranking: ABS: 1, ABDC: B, CiteScore: 3.3, Impact Factor: 2.938].
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    • [144] Nunkoo, R.*, Sharma, A., Rana, N.P. and Dwivedi, Y.K. and Sunnassee, V. (2022). Advancing Sustainable Development Goals through Interdisciplinarity in Sustainable Tourism Research. Journal of Sustainable Tourism [Ranking: ABS: 3, ABDC: A*, CiteScore: 8.3, Impact Factor: 7.968, SNIP: 2.561, SJR: 1.734].
    • [143] Choudhary, N.A., Ramkumar, M., Schoenherr, T., and Rana, N.P.* (2022). Assessing Supply Chain Resilience During the Pandemic using Network Analysis. IEEE Transactions on Engineering Management [Ranking: ABS: 3, ABDC: A, CiteScore: 4.3, Impact Factor: 6.146].
    • [142] Singh, A., Jenamani, M., Thakkar, J.J. and Rana, N.P.* (2022). Quantifying the effect of eWOM embedded consumer perceptions on sales: An Integrated aspect-level sentiment analysis and panel data modeling approach. Journal of Business Research [Ranking: ABS: 3, ABDC: A, CiteScore: 11.2, SNIP: 2.607, Impact Factor: 10.969].
    • [141] Rana, N.P.*, Chatterjee, S., Dwivedi, Y.K., and Akter, S. (2022). Understanding dark side of artificial intelligence (AI) integrated business analytics: Assessing Firm’s Operational Inefficiency and Competitiveness. European Journal of Information Systems, 31(3), 364-387 [Ranking: ABS: 4, ABDC: A*, CiteScore: 8.3, Impact Factor: 4.344, SNIP: 2.575, SJR: 2.26].
    • [140] Roy, P.K.*, Kumar, A., Singh, J.P., Dwivedi, Y.K., Rana, N.P., and Raman, R. (2021). Disaster related social media content processing for sustainable cities. Sustainable Cities and Society [Ranking: Impact Factor: 7.587, Cite Score: 10.7].
    • [139] Alalwan, A.A., Baabdullah, A.M., Dwivedi, Y.K.*, Rana, N.P., Lal, B., and Raman, R. (2021). Et-Moone and Marketing Relationship Governance: The Effect of Digital Transformation and ICT during the COVID-19 Pandemic. Industrial Marketing Management [Ranking: ABS: 3, ABDC: A*, CiteScore: 8.8, Impact Factor: 6.96].
    • [138] Al-Dhaen, F., Hou, J., Rana, N.P.*, and Weerakkody, V. (2021). Advancing the Understanding of the Role of Responsible AI in the Continued Use of IoMT in Healthcare. Information Systems Frontiers [Ranking: ABS: 3, ABDC: A, Impact Factor: 6.191, SNIP: 1.284].
    • [137] Yadav, J.*, Misra, M., Rana, N.P., and Singh, K. (2021). Exploring the Synergy between Nano-Influencers and Sports Community: Behaviour Mapping through Machine Learning. Information Technology & People [Ranking: ABS: 3, ABDC: A, CiteScore: 2.35, Impact Factor: 3.879].
    • [136] Chatterjee, S., Rana, N.P.*, Khorana, S., Mikalef, P., and Sharma, A. (2021). Assessing Organizational Users’ Behaviors and Intentions to AI Integrated CRM Systems: A Meta-UTAUT Approach. Information Systems Frontiers [Ranking: ABS: 3, ABDC: A, Impact Factor: 6.191, SNIP: 1.284].
    • [135] Chatterjee, S., Rana, N.P.*, Tamilmani, K. and Sharma, A. (2021). The effect of AI-based CRM on organization performance and competitive advantage: An empirical analysis in the B2B context. Industrial Marketing Management [Ranking: ABS: 3, ABDC: A*, CiteScore: 8.8, Impact Factor: 6.96].
    • [134] Shekhar, C., Krishna, S., Kayal, G., and Rana, N.P. (2021). Does brand credibility matter? The case of organic food products. British Food Journal [Ranking: ABS: 1, ABDC: B, CiteScore: 3.4, Impact Factor: 2.518].
    • [133] Srivastava, A., Gupta, N., and Rana, N.P. (2021). Influence of consumer cosmopolitanism on purchase intention of foreign vs. local brands: A developing country perspective. International Journal of Emerging Markets [Ranking: ABS: 1, ABDC: B, CiteScore: 2.8, Impact Factor: 2.488].
    • [132] Bahera, R.K., Bala, P.K., Tata, S.V., and Rana, N.P. (2021). Retail atmospherics effect on store performance and personalised shopper behaviour: A cognitive computing approach. International Journal of Emerging Markets [Ranking: ABS: 1, ABDC: B, CiteScore: 2.8, Impact Factor: 2.488].
    • [131] Banerjee, S., Singh, J.P., Dwivedi, Y.K., and Rana, N.P.* (2021). Social media analytics for end-users’ expectation management in information systems development projects. Information Technology & People [Ranking: ABS: 3, ABDC: A, CiteScore: 2.35, Impact Factor: 3.879].
    • [130] Majhi, S.G.*, Anand, A., Mukherjee, A., and Rana, N.P. (2021). The optimal configuration of IT-enabled dynamic capabilities in a firm’s capabilities portfolio: A strategic alignment perspective. Information Systems Frontiers [Ranking: ABS: 3, ABDC: A, Impact Factor: 6.191, SNIP: 1.284].
    • [129] Chatterjee, S., Rana, N.P.*, Dwivedi, Y.K., and Baabdullah, A. (2021). Understanding AI adoption in manufacturing and production firms using an integrated TAM-TOE model. Technological Forecasting and Social Change, 170, 120880 [Ranking: ABS: 3, ABDC: A, Impact Factor: 8.593, SNIP: 1.693, Cite Score: 3.42, SJR: 1.380].
    • [128] Rajan, R., Rana, N.P.*, Parameswar, N., Dhir, S., Sushil, S. and Dwivedi, Y.K. (2021). Developing a modified total interpretive structural model (M-TISM) for organizational strategic cybersecurity management. Technological Forecasting and Social Change, 170, 120872 [Ranking: ABS: 3, ABDC: A, Impact Factor: 8.593, SNIP: 1.693, Cite Score: 3.42, SJR: 1.380].
    • [127] Jadil, Y., Rana, N.P.*, and Dwivedi, Y.K. (2021). A meta-analysis on m-banking research: Evidence from the UTAUT model. Journal of Business Research, 132, 354-372 [Ranking: ABS: 3, ABDC: A, CiteScore: 11.2, SNIP: 2.607, Impact Factor: 10.969].
    • [126] Singh, A., Jenamani, M., Thakkar, J.J. and Rana, N.P.* (2021). Propagation of online consumer negativity: Quantifying the effect of supply chain underperformance on passenger car sales. Journal of Business Research, 132, 102-114 [Ranking: ABS: 3, ABDC: A, CiteScore: 11.2, SNIP: 2.607, Impact Factor: 10.969].
    • [125] Kumari, K., Singh, J.P.*, Dwivedi, Y.K. and Rana, N.P. (2021). Bilingual Cyber-aggression Detection on Social Media using LSTM Autoencoder. Soft Computing [Impact Factor: 3.643].
    • [124] Tiwary, N.K., Kumar, R.K., Sarraf, S., Kumar, P., and Rana, N.P.* (2021). Impact assessment of social media usage in B2B marketing: A review of the literature and a way forward. Journal of Business Research, 131, 121-139 [Ranking: ABS: 3, ABDC: A, CiteScore: 11.2, SNIP: 2.607, Impact Factor: 10.969].
    • [123] Chatterjee, S., Rana, N.P.* and Dwivedi, Y.K. (2021). How does business analytics contribute to organisational performance and business value? A resource-based view. Information Technology & People [Ranking: ABS: 3, ABDC: A, CiteScore: 2.35, Impact Factor: 3.879].
    • [122] Ray, A., Bala, P.K., and Rana, N.P.* (2021). Exploring the drivers of customers’ brand attitudes of online travel agency services: A text-mining based approach. Journal of Business Research, 128, 391-404 [Ranking: ABS: 3, ABDC: A, CiteScore: 11.2, SNIP: 2.607, Impact Factor: 10.969].
    • [121] Rana, N.P.*, Dwivedi, Y.K., and Hughes, D.L. (2021). Analysis of Challenges for Blockchain Adoption within the Indian Public Sector: An Interpretive Structural Modelling Approach. Information Technology & People [Ranking: ABS: 3, ABDC: A, CiteScore: 2.35, Impact Factor: 3.879].
    • [120] Sharma, A.*, Rana, N.P., and Nunkoo, R. (2021). Fifty Years of Information Management Research: A Conceptual Structure Analysis using Structural Topic Modeling. International Journal of Information Management, 58, 102316 [Ranking: ABS: 2, ABDC: A*, CiteScore: 18.1, Impact Factor: 18.958, SNIP: 3.773, SJR: 2.881].
    • [119] Kumari, K.*, Singh, J.P., Dwivedi, Y.K. and Rana, N.P. (2021). Multi-modal Aggression Identification using Transfer Learning and Particle Swarm Optimization. Future Generation Computer Systems, 118, 187-197 [Ranking: Impact Factor: 6.125, SJR: 1.22, CiteScore: 10.2].
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    • [117] Sharma, A., Nunkoo, R.*, Rana, N.P. and Dwivedi, Y.K. (2021). On the Intellectual Structure and Influence of Tourism Social Science Research. Annals of Tourism Research, 103142 [Ranking: ABS: 4, ABDC: A*, Impact Factor: 5.908, SNIP: 2.564, CiteScore: 6.8].
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    • [114] Shareef, M.A., Dwivedi, Y.K.*, Wright, A., Kumar, V., Sharma, S.K. and Rana, N.P. (2021). Lockdown and Sustainability: An Effective Model of Information and Communication Technology. Technological Forecasting and Social Change [Ranking: ABS: 3, ABDC: A, Impact Factor: 8.593, SNIP: 1.693, Cite Score: 3.42, SJR: 1.380].
    • [113] Mahroof, K.A.*, Omar, A., Rana, N.P., Sivarajah, S., and Weerakkody, V. (2021). Drone as a Service (DaaS) in promoting Cleaner Agricultural Production and Circular Economy for Ethical Sustainable Supply Chain Development. Journal of Cleaner Production, 287, 125522 [Ranking: ABS: 2, ABDC: A, Impact Factor: 9.297, SNIP: 2.394].
    • [112] Mathivathanan, D., Mathiyazhagan, K., Rana, N.P.*, Khorana, S. and Dwivedi, Y.K. (2021). Analysing barriers in the adoption of blockchain technology in supply chain: A Total Interpretive Structural Modelling (TISM) approach. International Journal of Production Research, 59(11), 3338-3359 [Ranking: ABS: 3, ABDC: A, Impact Factor: 8.568].
    • [111] Tamilmani, K., Rana, N.P.*, Wamba, S.F. and Dwivedi, R. (2021). The extended unified theory of acceptance and use of technology (UTAUT2): A systematic literature review and theory evaluation. International Journal of Information Management, 57, 102269 [Ranking: ABS: 2, ABDC: A*, CiteScore: 28.8, Impact Factor: 18.958, SNIP: 3.773, SJR: 2.881].
    • [110] Mishra, A.*, Shukla, A., Rana, N.P. and Dwivedi, Y.K. (2020). From ‘touch’ to a ‘multisensory’ experience: The impact of technology interface and product type on consumer responses. Psychology & Marketing [Ranking: ABS: 3, ABDC: A, Impact Factor: 2.939].
    • [109] Ismagilova, E., Rana, N.P., Slade, E., and Dwivedi, Y.K.* (2020). A meta-analysis of the factors affecting eWOM providing behaviour. European Journal of Marketing, DoI: 10.1108/EJM-07-2018-0472 [Ranking: ABS:3, ABDC: A*, Impact Factor: 2.135, CiteScore: 3.6].
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    • [107] Chatterjee, S., Rana, N.P.* and Dwivedi, Y.K. (2020). Social Media as a Tool of Knowledge Sharing in Academia: An Empirical Study Using Valance, Instrumentality and Expectancy (VIE) Approach. Journal of Knowledge Management, 24(10), 2531-2552 [Ranking: ABS:2, ABDC: A, Impact Factor: 4.805, CiteScore: 8.2].
    • [106] Tamilmani, K., Rana, N.P.*, Nunkoo, R., and Raghavan, V., and Dwivedi, Y.K. (2020). Indian Traveller’s Adoption of Airbnb Platform. Information Systems Frontiers, DoI: 10.1007/s10796-020-10060-1[Ranking: ABS:3, ABDC: A, Impact Factor: 6.191, SNIP: 1.284].
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    • [104] Ismagilova, E., Hughes, L., Rana, N.P.*, and Dwivedi, Y.K. (2020). Security, privacy and risk issues in smart cities: A systematic literature review. Information Systems Frontiers, DoI: 10.1007/s10796-020-10044-1[Ranking: ABS:3, ABDC: A, Impact Factor: 6.191, SNIP: 1.284].
    • [103] Algharabat, R. and Rana, N.P.* (2020). Social commerce in emerging markets and its impact on online community engagement. Information Systems Frontiers, 23, 1499-1520. DoI: 10.1007/s10796-020-10041-4 [Ranking: ABS:3, ABDC: A, Impact Factor: 6.191, SNIP: 1.284].
    • [102] Singh, J.P., Kumar, A., Rana, N.P.*, and Dwivedi, Y.K. (2020). Attention-based LSTM network for rumor veracity estimation of tweets. Information Systems Frontiers, DoI: 10.1007/s10796-020-10040-5 [Ranking: ABS:3, ABDC: A, Impact Factor: 6.191, SNIP: 1.284].
    • [101] Patil, P., Tamilmani, K.*, Rana, N.P., and Raghavan, V. (2020). Understanding consumer adoption of mobile payment in India: Extending Meta-UTAUT model with personal innovativeness, anxiety, trust, and grievance redressal. International Journal of Information Management, 54, 102144 [Ranking: ABS: 2, ABDC: A*, CiteScore: 28.8, Impact Factor: 18.958, SNIP: 3.773, SJR: 2.881].
    • [100] Kizgin, H.*, Jamal, A., Dwivedi, Y.K., and Rana, N.P. (2020). The Impact of Online vs. Offline Acculturation on Purchase Intentions: A Multigroup Analysis of the Role of Education. Journal of Business Research, 130, 724-735 [Ranking: ABS: 3, ABDC: A, CiteScore: 11.2, SNIP: 2.607, Impact Factor: 10.969].
    • [99] Dwivedi, Y.K.*, Rana, N.P., Tamilmani, K., and Raman, R. (2020). A Meta-Analysis Based Modified Unified Theory of Acceptance and Use of Technology (Meta-UTAUT): A Review of Emerging Literature. Current Opinion in Psychology, 36, 13-18 [CiteScore: 3.63, SNIP: 1.403, SJR: 1.613].
    • [98] Tamilmani, K., Rana, N.P.*, and Dwivedi, Y.K. (2020). Consumer acceptance and use of information technology: A meta-analytic evaluation of UTAUT2. Information Systems Frontiers, 23, 987-1005 [Ranking: ABS:3, ABDC: A, Impact Factor: 6.191, SNIP: 1.284].
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    • [96] Alalwan, A.A.*, Algharabat, R., Baabdullah, A., Rana, N.P., Qasem, Z., Dwivedi, Y.K. (2020). Examining the Impact of Mobile Interactivity on Customer Engagement in the Context of Mobile Shopping. Journal of Enterprise Information Management, 33(3), 627-653 [Ranking: ABS: 2, ABDC: A, CiteScore: 3.59, Impact Factor: 5.396].
    • [95] Kumar, A., Singh, J.P., Dwivedi, Y.K.*, and Rana, N.P. (2020). A deep multi-modal neural network for informative Twitter content classification during emergencies. Annals of Operations Research [Ranking: ABS: 3, ABDC: A, SNIP: 1.123, Impact Factor: 4.854].
    • [94] Hughes, D.L., Dwivedi, Y.K.*, and Rana, N.P. (2020). Elucidation of IS/IT project success factors - an Interpretive Structural Modelling approach. Annals of Operations Research, 285, 35-66 [Ranking: ABS: 3, ABDC: A, SNIP: 1.123, Impact Factor: 4.854].
    • [93] Rana, N.P.*, Luthra, S., and Rao, H.R. (2020). Key challenges to digital financial services in emerging economies: The Indian context. Information Technology & People, 33(1), 198-229 [Ranking: ABS: 3, ABDC: A, CiteScore: 2.35, Impact Factor: 3.879].
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    • [91] Hughes, D.L., Dwivedi, Y.K.*, Rana, N.P., Williams, M.D., Raghavan, V. (2020). Perspectives on the future of manufacturing within the Industry 4.0 era. Production Planning & Control [Ranking: ABS: 3, ABDC: A, SNIP-1.123, Impact Factor: 7.044].
    • [90] Kumari, K., Singh, J.P., Dwivedi, Y.K. and Rana, N.P. (2019). Towards Cyberbullying Free Social Media in Smart Cities: A Unified Multi-modal Approach. Soft Computing [Impact Factor: 3.050].
    • [89] Hughes, D.L., Dwivedi, Y.K., and Rana, N.P. (2019). Assessing the dominating factor interdependencies with government IS project failure: A methodological critique of the Interpretive Ranking Process. Information Systems Management [Ranking: ABS: 2, ABDC: B].
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    • [87] Mishra, D., Dwivedi, Y.K., Rana, N.P., and Hassini, E. (2019). Evolution of supply chain ripple effect: A bibliometric and meta-analytic view of the constructs. International Journal of Production Research, 59(1), 129-147 [Ranking: ABS: 3, ABDC: A, Impact Factor: 8.568].
    • [86] Obeidat, Z., Algharabat, R.S., Alalwan, A., Xiao, S.H., Dwivedi, Y.K. and Rana, N.P. (2020). Narcissism, interactivity, community, and online revenge behavior: The moderating role of social presence among Jordanian consumers. Computers in Human Behavior, 104, 106170 [Ranking: ABS: 3, ABDC: B, Impact Factor: 6.829, SNIP: 3.079, Cite Score: 12.1, SJR: 2.173].
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    • [82] Janssen, M., Mangla, S., Luthra, S., and Rana, N.P. and Dwivedi, Y.K. (2019). Challenges for Implementing the Internet of Things (IoT) in Smart Cities: An Integrated MICMAC-Interpretive Structural Modeling (ISM) approach. Internet Research, 29(6), 1589-1616 [Ranking: ABS: 3, ABDC: A, Impact Factor: 3.838, CiteScore: 4.72].
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    • [80] Jamal, A., Kizgin, H., Rana, N.P., Laroche, M. and Dwivedi, Y.K. (2019). Impact of Acculturation, Online Participation and Involvement on Voting Intentions. Government Information Quarterly, 36(3), 510-519 [Ranking: ABS: 3, Impact Factor: 10.74, SNIP: 3.075, Cite Score: 14.5, SJR: 2.439].
    • [79] Singh, P., Dwivedi, Y.K., Kahlon, K.S., Shawney, R.S., Alalwan, A.A. and Rana, N.P. (2019). Smart Monitoring and Controlling of Government Policies Using Social Media and Cloud Computing. Information Systems Frontiers [Ranking: ABS: 3, ABDC: A, Impact Factor: 6.191, SNIP: 1.284].
    • [78] Hughes, L., Dwivedi, Y.K., Misra, S., Rana, N.P., Raghavan, V. and Akella, V. (2019). Blockchain Research, Practice and Policy: Applications, Benefits, Limitations, Emerging Research Themes and Research Agenda. International Journal of Information Management, 49, 114-129 [Ranking: ABS: 2, ABDC: A*, CiteScore: 28.8, Impact Factor: 18.958, SNIP: 3.773, SJR: 2.881].
    • [77] Tamilmani, K., Rana, N.P., Prakasam, N., and Dwivedi, Y.K. (2019). The battle of Brain vs. Heart: A literature review and meta-analysis of “hedonic motivation” use in UTAUT2. International Journal of Information Management, 46, 222-235 [Ranking: ABS: 2, ABDC: A*, CiteScore: 28.8, Impact Factor: 18.958, SNIP: 3.773, SJR: 2.881].
    • [76] Baabdullah, A., Alalwan, A., Rana, N.P., Patil, P., and Dwivedi, Y.K. (2019). An Integrated Model for M-Banking Adoption in Saudi Arabia. International Journal of Bank Marketing, 37(2), 452-478 [Ranking: ABS: 1].
    • [75] Ismagilova, E., Slade, E., Rana, N.P., and Dwivedi, Y.K. (2020). The effect of characteristics of source credibility on consumer’s behaviour: A meta-analysis. Journal of Retailing and Consumer Services, 53, 101736 [Ranking: ABS: 2; Impact Factor: 7.135; ABDC: A; SNIP-1.745; CiteScore-3.35].
    • [74] Shareef, M.A, Mukerji, B., Dwivedi, Y.K., Rana, N.P. and Islam, R. (2019). Social Media Marketing: Comparative Effect of Advertising Sources. Journal of Retailing and Consumer Services, 46, 58-69 [Ranking: ABS: 2, ABDC: A, Impact Factor: 7.135; SNIP-1.745, CiteScore-3.35].
    • [73] Rana, N.P.*, Barnard, D., Baabdullah, A., Rees, D. and Roderisk, S. (2019). Exploring Barriers of M-Commerce Adoption in SMEs in the UK: Developing a Framework using ISM. International Journal of Information Management, 44, 141-153 [Ranking: ABS: 2, ABDC: A*, CiteScore: 28.8, Impact Factor: 18.958, SNIP: 3.773, SJR: 2.881].
    • [72] Baabdullah, A., Alalwan, A., Rana, N.P., Kizgin, H., and Patil, P. (2019). Consumer use of mobile banking (M-Banking) in Saudi Arabia: Towards an integrated model. International Journal of Information Management, 44, 38-52 [Ranking: ABS: 2, ABDC: A*, CiteScore: 28.8, Impact Factor: 18.958, SNIP: 3.773, SJR: 2.881].
    • [71] Rana*, N.P., Luthra, S., Mangla, S., Islam, R., Roderick, S. and Dwivedi, Y.K. (2019). Barriers to the Development of Smart Cities in Indian Context. Information Systems Frontiers, 21(3), 503-525 [Ranking: ABS: 3, ABDC: A, Impact Factor: 6.191, SNIP: 1.284].
    • [70] Baabdullah, A., Rana, N.P., Alalwan, A., Islam, R., Patil, P. and Dwivedi, Y.K. (2019). Consumer Adoption of Self-Service Technologies in the Context of Jordanian Banking Industry: Examining Moderating Role of Channel Types. Information Systems Management, 36(4), 286-305 [Ranking: ABS: 2, ABDC: B].
    • [69] Shareef, M.A., Dwivedi, Y.K., Mahmud, R., Wright, A., Rahman, M.M., Kizgin, H., and Rana, N.P. (2018). Disaster Management in Bangladesh: Developing an Effective Emergency Supply Chain Network. Annals of Operations Research, 1-25 [Ranking: ABS: 3, ABDC: A, SNIP: 1.123, Impact Factor: 4.854].
    • [68] Gutierrez, A., O’Leary, S., Rana, N.P., Dwivedi, Y.K. and Calle, T. (2018). Using privacy calculus theory to explore entrepreneurial directions in mobile location-based advertising: Identifying intrusiveness as the critical risk factor. Computers in Human Behavior, 95, 295-306 [Ranking: ABS: 2, ABDC: B, Impact Factor: 6.829, SNIP: 3.079, Cite Score: 12.1, SJR: 2.173].
    • [67] Kizgin, H., Jamal, A., Rana, N.P., Dwivedi, Y.K., and Weerakkody, V. (2018). The impact of social networking sites on socialization and political engagement: Role of acculturation. Technological Forecasting and Social Change, 145, 503-512 [Ranking: ABS: 3, ABDC: A, Impact Factor: 8.593, SNIP: 1.693, Cite Score: 3.42, SJR: 1.380].
    • [66] Kaushik, K., Mishra, R., Rana, N.P., and Dwivedi, Y.K. (2018). Exploring Reviews and Review Sequences on E-Commerce Platform: A study of Helpful Reviews on Amazon.in. Journal of Retailing and Consumer Services, 45, 21-32 [Ranking: ABS: 2; ABDC: A; Impact Factor: 7.135; SNIP-1.745; CiteScore-3.35].
    • [65] Sharma, S.K., Al-Badi, A., Rana*, N.P., and Al-Azizi, L. (2018). Mobile applications in government services (mG-App) from user’s perspectives: A predictive modelling approach. Government Information Quarterly, 35(4), 557-568 [Ranking: ABS: 3, Impact Factor: 10.74, SNIP: 3.075, Cite Score: 14.5, SJR: 2.439].
    • [64] Shareef, M.A., Dwivedi, Y.K., Kumar, V., Davies, G., Rana, N.P. and Baabdullah, A. (2018). Purchase Intention in an Electronic Commerce Environment: A Trade-off between Controlling Measures and Operational Performance. Information Technology & People, DoI: 10.1108/ITP-05-2018-0241 [Ranking: ABS: 3, ABDC: A, CiteScore: 2.35, Impact Factor: 3.879].
    • [63] Mangla, S.K., Rich, N., Luthra, S., Kumar, D., Rana, N.P., and Dwivedi, Y.K. (2018). A Combined ISM-Fuzzy DEMATEL Based Framework for Implementing Sustainable Initiatives in Agri-food Supply Chains. International Journal of Production Economics, 203, 379-393 [Ranking: ABS: 3, ABDC: A, CiteScore: 5.42, Impact Factor: 7.885, SNIP: 2.386, SJR: 2.401].
    • [62] Alalwan, A., Baabdullah, A., Rana*, N.P., Tamilmani, K. and Dwivedi, Y.K. (2018). Examining Adoption of Mobile Internet in Saudi Arabia: Extending TAM with Perceived Enjoyment, Innovativeness and Trust. Technology in Society, 55, 100-110 [CiteScore: 1.60, Impact Factor: 4.192; SNIP: 0.991, SJR: 0.404].
    • [61] Roy, P.K., Singh, J.P., Baabdullah, A., Kizgin, H., and Rana*, N.P. (2018). Identifying Reputation Collectors in Community Question Answering (CQA) sites: An Exploration of the Dark Side of Social Media. International Journal of Information Management, 42, 25-35 [Ranking: ABS: 2, ABDC: A*, CiteScore: 28.8, Impact Factor: 18.958, SNIP: 3.773, SJR: 2.881].
    • [60] Kumar, A., Mangla, S.K., Luthra, S., Rana*, N.P., and Dwivedi, Y.K. (2018). Predicting Changing Pattern: Building Model for Consumer Decision Making in Digital Market. Journal of Enterprise Information Management, 31(5), 674-703 [Ranking: ABS: 2, ABDC: A, CiteScore: 3.59, Impact Factor: 5.396].
    • [59] Saumya, S., Singh, J.P., Baabdullah, A., Rana, N.P. and Dwivedi, Y.K. (2018). Ranking Online Consumer Reviews. Electronic Commerce Research and Applications, 29, 78-89 [Ranking: ABS: 2, ABDC: C, Impact Factor: 1.954, SNIP: 2.303, CiteScore: 3.83].
    • [58] Al-Muftah, H., Weerakkody, V., Rana, N.P., Sivarajah, U., and Irani, Z. (2018). E-diplomacy Implementation: Exploring Causal Relationships Using Interpretive Structural Modelling. Government Information Quarterly, 35(3), 502-514 [Ranking: ABS: 3, Impact Factor: 10.74, SNIP: 3.075, Cite Score: 14.5, SJR: 2.439].
    • [57] Tamilmani, K., Rana, N.P., Alryalat, M., Alkuwaiter, W., and Dwivedi, Y.K. (2018). Social Media Research in the Context of Emerging Markets: An Analysis of Literature Published in Senior Scholars' Basket of IS Journals. Journal of Advances in Management Research, 15(2), 115-129.
    • [56] Janssen, M., Rana, N.P., Slade, E., and Dwivedi, Y.K. (2018). Trustworthiness of Digital Government Services: Deriving a comprehensive theory through Interpretive Structural Modelling. Public Management Review, 20(5), 647-671 [Ranking: ABS: 4, ABDC: A, Impact Factor: 5.898, CiteScore: 6.3, SNIP: 2.912, SJR: 2.212].
    • [55] Kayal, G., Rana*, N.P., and Simintiras, A.C. (2018). Consumer Guilt Review: A Practical Guide for Researchers. The Marketing Review, 18(2), 201-224 [ABDC: C]
    • [54] Kizgin, H., Jamal, A., Dey, B., and Rana, N.P. (2018). The Impact of Social Media on Consumers’ Acculturation and Purchase Intentions. Information Systems Frontiers, 20(3), 503-514 [Ranking: ABS: 3, ABDC: A, Impact Factor-6.191, SNIP: 1.284].
    • [53] Rana*, N.P., and Dwivedi, Y.K. (2018). An empirical examination of antecedents determining students’ usage of clickers in a digital marketing module. International Journal of Business Information Systems, 27(1), 86-104 [Ranking: ABDC: C].
    • [52] Kapoor, K.K., Tamilmani, K., Rana*, N.P., Patil, P., Dwivedi, Y.K. and Nerur, S. (2018). Advances in Social Media Research: Past, Present and Future. Information Systems Frontiers, 20(3), 531-558 [Ranking: ABS: 3, ABDC: A, Impact Factor-6.191, SNIP: 1.284].
    • [51] Alalwan, A.A., Dwivedi, Y.K. and Rana*, N.P., and Algharabat, R.S. (2018). Examining Factors Influencing Jordanian Customers’ Intentions and Adoption of Internet Banking: Extending UTAUT2 with Risk. Journal of Retailing and Consumer Services, 40, 125-138 [Ranking: ABS: 2; ABDC: A; Impact Factor: 7.135; SNIP-1.745; CiteScore-3.35].
    • [50] Roy, P.K., Ahmad, Z., Singh, J.P., Alryalat, M., Rana, N.P., and Dwivedi, Y.K. (2017). Finding and ranking high-quality answers in Community Question Answering sites. Global Journal of Flexible Systems Management, 19(1), 53-68 [Ranking: ABS: 2, SNIP: 0.735, Cite Score: 1.71, SJR: 0.490].
    • [49] Algharabat, R.S., Rana, N.P.*, Dwivedi, Y.K., Alalwan, A.A., Qasem, Z. (2017). The Effect of Telepresence, Social Presence and Involvement on Consumer Brand Engagement: An Empirical Study of Non-Profit Organizations. Journal of Retailing and Consumer Services, 40, 139-149 [Ranking: ABS: 2, ABDC: A, Impact Factor: 7.135; SNIP-1.745, CiteScore-3.35].
    • [48] Alryalat, M., Rana*, N.P., Sahu, G.P., Dwivedi, Y.K. and Tajvidi, M. (2017). Use of Social Media in Citizen-Centric Electronic Government Services: A Literature Analysis. International Journal of Electronic Government Research, 13(3), 55-79 [Ranking: ABDC: C].
    • [47] Sinha, A., Kumar, P., Rana, N.P., Islam, R., and Dwivedi, Y.K. (2017). Impact of Internet of Things in Disaster Management: A Task-Technology Fit Perspective. Annals of Operations Research, DOI: 10.1007/s10479-017-2658-1, 1-36 [Ranking: ABS: 3, ABDC: A, SNIP: 1.123, Impact Factor: 4.854] [Evaluated as an ABS 4 ranked paper by the external expert of REF2014 panel].
    • [46] Dwivedi, Y.K., Shareef, M.A., Mukerji, B., Rana, N.P., and Kapoor, K. (2017). Involvement in emergency supply chain for disaster management: A cognitive dissonance perspective. International Journal of Production Research, 56(21), 6758-6773 [Ranking: ABS: 3, ABDC: A, Impact Factor: 8.568] [Evaluated as an ABS 4 ranked paper by the external expert of REF2014 panel].
    • [45] Rana, N.P.*, Dwivedi, Y.K., and Al-Khowaiter, W.A.A. (2017). Use of Seminars for Teaching and Learning in Higher Education: Recommendations for Business and Management Teaching. International Journal of Business Excellence, 13(2), 238-255 [Ranking: ABDC: C].
    • [44] Kayal, G.G., Simintiras, A.C., and Rana, N.P.* (2017). Investigating gender differences in consumers’ experience of guilt: A comparative study. Journal of Retailing and Consumer Services, 39, 71-78 [Ranking: ABS: 2; ABDC: A; Impact Factor: 7.135; SNIP-1.745; CiteScore-3.35].
    • [43] Dwivedi, Y.K., Rana, N.P., Jeyaraj, A., Clement, M., and Williams, M.D. (2017). Re-examining the Unified Theory of Acceptance and Use of Technology (UTAUT): Towards a Revised Theoretical Model. Information Systems Frontiers, 21(3), 719-734 [Ranking: ABS: 3, ABDC: A, Impact Factor: 6.191, SNIP: 1.284] [Evaluated as an ABS 4 ranked paper by the external expert of REF2014 panel].
    • [42] Alalwan, A.A., Rana, N.P., and Dwivedi, Y.K., and Algharabat, R.S. (2017). Social Media in Marketing: A Review and Analysis of the Existing Literature. Telematics and Informatics, 34(7), 1177-1190 [Ranking: ABDC: C, SNIP–1.665, ISI Impact Factor – 2.261].
    • [41] Mangla, S.K, Luthra, S., Mishra, N., Singh, A., Rana, N.P., Dora, M., and Dwivedi, Y.K. (2017). Barriers to effective circular supply chain management in a developing country context. Production Planning & Control, 29(6), 551-569 [Ranking: ABS: 3, Impact Factor: 7.044, ABDC: A].
    • [40] Rana, N.P., Dwivedi, Y.K., Lal, B., Williams, M.D., and Clement, M. (2017). Citizens’ Adoption of an Electronic Government System: Toward a Unified View. Information Systems Frontiers, 19(3), 549-568 [Ranking: ABS: 3, ABDC: A, Impact Factor-6.191, SNIP-1.284] [Evaluated as an ABS 4 ranked paper by the external expert of REF2014 panel].
    • [39] Dwivedi, Y.K., Rana, N.P., and Al-Ryalat, M. (2017). Affiliate Marketing: An Overview and Analysis of Emerging Literature. The Marketing Review, 17(1), 33-50 [Ranking: ABDC: C].
    • [38] Singh, J.P., Dwivedi, Y.K., Rana, N.P., Kumar, A., and Kapoor, K.K. (2017). Event classification and location prediction from tweets during disaster. Annals of Operations Research, DoI: 10.1007/s10479-017-2522-3 [Ranking: ABS: 3, ABDC: A, SNIP-1.123, Impact Factor-4.854] [Evaluated as an ABS 4 ranked paper by the external expert of REF2014 panel].
    • [37] Mishra, N., Singh, A., Rana, N.P., and Dwivedi, Y.K. (2017). Interpretive Structural Modelling and Fuzzy MICMAC Approaches for Customer Centric Beef Supply Chain: Application of a Big Data Technique. Production Planning & Control, 28(11-12), 945-963. [Ranking: ABS: 3, ABDC: A, SNIP-1.123, Impact Factor: 7.044] [Evaluated as an ABS 4 ranked paper by the external expert of REF2014 panel].
    • [36] Dwivedi, Y.K., Rana, N.P., and Janssen, M., Lal, B., Williams, M.D., and Clement, M. (2017). An Empirical Validation of a Unified Model of Electronic Government Adoption (UMEGA). Government Information Quarterly, 34(2), 211-230 [Ranking: ABS: 3, Impact Factor: 10.74, SNIP: 3.075, Cite Score: 14.5, SJR: 2.439] [Evaluated as an ABS 4 ranked paper by the external expert of REF2014 panel].
    • [35] Hughes, D.L., Dwivedi, Y.K., and Rana, N.P. (2017). Mapping IS Failure Factors on PRINCE2® Stages: An Application of Interpretive Ranking Process (IRP). Production Planning & Control, 28(9), 776-790 [Ranking: ABS: 3, ABDC: A, SNIP-1.123, Impact Factor: 7.044].
    • [34] Algharabat, R.S., Alalwan, A.A., Rana, N.P., and Dwivedi, Y.K. (2017). Three-Dimensional Product Presentation Quality Antecedents and their Consequences for Online Retailers: The moderating Role of Virtual Product Experience. Journal of Retailing and Consumer Services, 36, 203-217 [Ranking: ABS: 2, ABDC: A; Impact Factor: 7.135; SNIP-1.745; CiteScore-3.35].
    • [33] Alalwan, A.A., Dwivedi, Y.K., and Rana, N.P. (2017). Factors Influencing Adoption of Mobile Banking by Jordanian Bank Customers: Extending UTAUT2 with Trust. International Journal of Information Management, 37(3), 99-110 [Ranking: ABS: 2, ABDC: A*, CiteScore: 28.8, Impact Factor: 18.958, SNIP: 3.773, SJR: 2.881].
    • [32] Hughes, D.L., Rana, N.P., and Simintiras, A.C. (2017). The changing landscape of IS project failure: An examination of the key factors. Journal of Enterprise Information Management, 30(1), 142-165 [Ranking: ABS: 2, ABDC: A, Impact Factor: 5.396].
    • [31] Rana, N.P., and Dwivedi, Y.K. (2017). Can Clicking Promote Learning? Measuring Student Learning Performance Using Clickers in the Undergraduate Information Systems Class. Journal of International Education in Business, 9(2), 111-122 [Ranking: ABS: 1, ABDC: C].
    • [30] Singh, J.P., Irani, S., Rana, N.P., Dwivedi, Y.K., Saumya, S., and Roy, P.K. (2017). Predicting the “helpfulness” of online consumer reviews. Journal of Business Research, 70, 346-355 [Ranking: ABS: 3, ABDC: A, CiteScore: 11.2, SNIP: 2.607, Impact Factor: 10.969] [Evaluated as an ABS 4 ranked paper by the external REF2014 panel].
    • [29] Dwivedi, Y.K., Janssen, M., Slade, E., Rana, N.P., Weerakkody, V., Millard, J., Hidders, A.J.H., and Snijder, D. (2017). Driving Innovation through Big Open Linked Data (BOLD): Exploring Antecedents using Interpretive Structural Modelling. Information Systems Frontiers, 19(2), 197-212 [Ranking: ABS: 3, ABDC: A, Impact Factor-6.191, SNIP-1.284].
    • [28] Hughes, D.L., Dwivedi, Y.K., Rana, N.P., and Simintiras, A.C. (2016). Information Systems Project Failure – Analysis of Causal Links using Interpretive Structural Modelling. Production Planning & Control, 27(16), 1313-1333 [Ranking: ABS: 3, ABDC: A, SNIP-1.123, Impact Factor: 7.044] [Evaluated as an ABS 4 ranked paper by the external REF2014 panel].
    • [27] Rana, N.P., and Dwivedi, Y.K. (2016). Using clickers in a Large Business Class: Examining Use Behavior and Satisfaction. Journal of Marketing Education, 38(1), 47-64 [Ranking: ABS: 2, ABDC: B]
    • [26] Dwivedi, Y.K., Sahu, G.P., Rana, N.P., Singh, M., and Chandwani, R.K. (2016). Common Services Centres (CSCs) as an Approach to Bridge Digital Divide: Reflecting on Challenges and Obstacles. Transforming Government: People, Process, and Policy, 10(4), 511-525 [ABDC: B].
    • [25] Rana, N.P.*, Dwivedi, Y.K., and Al-Khowaiter, W.A.A. (2016). A Review of Literature on the Use of Clickers in the Business and Management Discipline. International Journal of Management Education, 14(2), 74-91 [Ranking: ABS: 1, Impact Factor-2.354, Cite Score-3.5, SJR-0.758, ABDC: C].
    • [24] Rana, N.P., Dwivedi, Y.K., Williams, M.D., and Weerakkody, V. (2016). Adoption of Online Public Grievance Redressal System in India: Toward Developing a Unified View. Computers in Human Behavior, 59, 265-282 [Ranking: ABS: 2, ABDC: B, Impact Factor: 6.829, SNIP: 3.079, Cite Score: 12.1, SJR: 2.173].
    • [23] Alalwan, A.A., Dwivedi, Y.K., Rana, N.P., and Williams, M.D. (2016). Consumer adoption of mobile banking in Jordan: Examining the role of usefulness, ease of use, perceived risk and self-efficacy. Journal of Enterprise Information Management, 29(1), 118-139 [Ranking: ABS: 2, ABDC: A, Impact Factor: 5.396].
    • [22] Hossain, M.A., Dwivedi, Y.K., and Rana, N.P. (2016). State-of-the-art in open data research: Insights from existing literature and a research agenda. Journal of Organizational Computing and Electronic Commerce, 26(1-2), 14-40 [Ranking: ABS: 1, ABDC: A, Impact Factor: 2.571].
    • [21] Alalwan, A.A., Dwivedi, Y.K., Rana, N.P., and Simintiras, A.C. (2016). Jordanian Consumers’ Adoption of Telebanking: Influence of Perceived Usefulness, Trust and Self-Efficacy. International Journal of Bank Marketing, 34(5), 690-709 [Ranking: ABS: 1, ABDC: A].
    • [20] Alryalat, M., Rana, N.P., and Dwivedi, Y.K. (2015). Citizen’s adoption of an e-government system: Validating the extended theory of reasoned action (TRA). International Journal of Electronic Government Research, 11(4), 1-23 [Ranking: ABDC: C].
    • [19] Simintiras, A.C., Dwivedi, Y.K., Rana, N.P., and Kaushik, G. (2015). Rejoinder: A reply to comments on ‘Should Consumers Request Cost Transparency?’ European Journal of Marketing, 49 (11/12), 1999-2003 [Ranking: ABS:3, ABDC: A*, Impact Factor: 2.135, CiteScore: 3.6].
    • [18] Simintiras, A.C., Dwivedi, Y.K., Kaushik, G., and Rana, N.P. (2015). Should Consumers Request Cost Transparency? European Journal of Marketing, 49(11/12), 1961-1979 [Ranking: ABS:3, ABDC: A*, Impact Factor: 2.135, CiteScore: 3.6].
    • [17] Williams, M.D., Rana, N.P., and Dwivedi, Y.K. (2015). The Unified Theory of Acceptance and Use of Technology: A Systematic Review. Journal of Enterprise Information Management, 28(3), 443-488 [Ranking: ABS: 2, ABDC: A, Impact Factor: 5.396].
    • [16] Rana, N.P., and Dwivedi, Y.K. (2015). Citizen's adoption of an e-government system: Validating extended social cognitive theory (SCT). Government Information Quarterly, 32(2), 172-181 [Ranking: ABS: 3, Impact Factor: 10.74, SNIP: 3.075, Cite Score: 14.5, SJR: 2.439].
    • [15] Shareef, M.A., Dwivedi, Y.K., and Rana, N.P. (2015). Consumer Behaviour in the context of SMS-based marketing. The Marketing Review, 15(2), 135-160 [Ranking: ABDC: C].
    • [14] Alalwan, A.A., Dwivedi, Y.K., Rana, N.P., Lal, B., and Williams, M.D. (2015). Consumer Adoption of Internet Banking in Jordan: Examining the Role of Hedonic Motivation, Habit, Self-Efficacy and Trust. Journal of Financial Services Management, 20(2), 145-157 [Ranking: ABS: 1, ABDC: C].
    • [13] Simintiras, A.C., Dwivedi, Y.K., and Rana, N.P. (2015). Can Marketing Strategies Enhance the Adoption of Electronic Government Initiatives? International Journal of Electronic Government Research, 10(2), 1-7 [Ranking: ABDC: C].
    • [12] Rana, N.P., Dwivedi, Y.K., Williams, M.D., and Weerakkody, V. (2015). Investigating Success of an E-Government Initiative: Validation of an Integrated IS Success Model. Information Systems Frontiers, 17(1), 127-142 [Ranking: ABS: 3, ABDC: A, Impact Factor-6.191, SNIP-1.284].
    • [11] Rana, N.P., Dwivedi, Y.K., Williams, M.D., and Piercy, N.C. (2015). An Extended DeLone and McLean’s Information System (IS) Model for Examining Success of Online Public Grievance Redressal System in Indian Context. International Journal of Indian Culture and Business Management, 10(3), 267-290 [Ranking: ABS: 1, ABDC: C].
    • [10] Rana, N.P., Dwivedi, Y.K., Williams, M.D., and Lal, B. (2015). Examining the Success of the Online Public Grievance Redressal Systems: An Extension of the IS Success Model. Information Systems Management, 32(1), 39-59 [Ranking: ABS: 2, ABDC: B].
    • [9] Rana, N.P., Dwivedi, Y.K., and Williams, M.D. (2015). A Meta-Analysis Application for Synthesizing Findings of Existing Research on Citizen Adoption of E-Government. Information Systems Frontiers, 17(3), 547-563 [Ranking: ABS: 3, ABDC: A, Impact Factor-6.191, SNIP: 1.284] [Evaluated as an ABS 4 ranked paper by the external REF2014 panel].
    • [8] Rana, N.P., Dwivedi, Y.K., and Weerakkody, V. (2014). Profiling Existing Research on Social Innovations in the Public Sector Context. Information Systems Management, 31(3), 259-273 [Ranking: ABS: 2, ABDC: B].
    • [7] Rana, N.P., Dwivedi, Y.K., and Williams, M.D. (2014). A Review and Weight Analysis of the Predictors and Linkages in Electronic Government Adoption Research. International Journal of Indian Culture and Business Management, 8(2), 139-158 [Ranking: ABS: 1, ABDC: C].
    • [6] Rana, N.P., Dwivedi, Y.K., and Williams, M.D. (2013). Evaluating Alternative Theoretical Models for Examining Citizen Centric Adoption of e-Government. Transforming Government: People, Process, and Policy, 7(1), 27-49 [ABDC: B].
    • [5] Rana, N.P., Williams, M.D., and Dwivedi, Y.K. (2013). Analysing Challenges, Barriers and CSFs of E-Government Adoption Research. Transforming Government: People, Process, and Policy, 7(2), 177-198 [ABDC: B].
    • [4] Rana, N.P., Dwivedi, Y.K., and Williams, M.D. (2013). E-government adoption research: An analysis of the employee’s perspective. International Journal of Business Information Systems, 14(4), 414-428 [Ranking: ABDC: C].
    • [3] Rana, N.P., Dwivedi, Y.K., and Williams, M.D. (2013). Evaluating the Validity of IS Success Models for E-Government Research: An Empirical Test and Integrated Model. International Journal of Electronic Government Research, 9(3), 1-22 [Ranking: ABDC: C].
    • [2] Rana, N.P., Williams, M.D., Dwivedi, Y.K., and Williams, J. (2012). Theories and Theoretical Models for Examining the Adoption of e-Government Services. E-Services Journal, 8(2), 26-56 [Ranking: ABS: 1].
    • [1] Rana, N.P., Williams, M.D., Dwivedi, Y.K., and Williams, J. (2011). Reflection on e-Government Research: Toward a Taxonomy of Theories and Theoretical Constructs. International Journal of Electronic Government Research, 7(4), 64-88 [Ranking: ABDC: C].
    Research Monograph
    • [1] Hughes, D.L., Dwivedi, Y.K., Simintiras, A.C., and Rana, N.P. (2015). Success and Failure of IS/IT Projects: A State of the Art Analysis and Future Directions. Springer Briefs in Information Systems, DOI: 10.1007/978-3-319-23000-9.
    • [2] Delnooz, P., Kizgin, H., Rana, N.P. and Dwivedi, Y.K. (Under Review). View on Research: You won’t see it until you get it. Springer Briefs.
    Edited Books
    • [1] Dwivedi, Y.K., Mantymaki, M., Ravishankar, M.N., Janssen, M., Clement, M., Slade, E.L., Rana, N.P., Al-Sharhan, S., Simintiras, A.C. (Eds.) (2016). Social Media: The Good, the Bad, and the Ugly. 15th IFIP WG 6.11 Conference on E-Business, E-Services and E-Society, I3E 2016, Swansea, UK, September 13-15, 2016, Proceedings.
    • [2] Dwivedi, Y.K., Rana, N.P., Slade, E.L., Shareef, M.A., Clement, M., Simintiras, A.C., and Lal, B. (Eds.) (2017). Emerging Markets from a Multidisciplinary Perspective - Challenges, Opportunities and Research Agenda. With approximately 40 illustrations in March 2018.
    • [3] Al-Sharhan, S., Simintiras, A., Dwivedi, Y.K., Mäntymäki, M., Janssen, M., Tahat, L., Moughrabi, I., Ali, T.M., and Rana, N.P. (2018). Challenges and Opportunities in the Digital Era. 17th IFIP Conference on e-Business, e-Services and e-Society, I3E 2018, Gulf University of Science and Technology, Kuwait, 30th October-1st November 2018 Proceedings.
    • [4] Mangla, S.K., Luthra, S., Jakhar, S.K., Kumar, A. and Rana, N.P. (Eds.) (2019). Sustainable Procurement in Supply and Operations Management: Strategy and Planning. CRC Press, Taylor and Francis Group, LLC.
    • [5] Rana, N.P., Slade, E.L., Sahu, G.P., Kizgin, H., Singh, N., Dey, B.L., Gutierrez, A., and Dwivedi, Y.K. (2019). Digital and Social Media Marketing – Emerging Applications and Theoretical Development. Springer Proceedings.
    • [6] Sharma, S.K., Dwivedi, Y.K., Metri, B., and Rana, N.P. (Eds.) (2020). Re-imagining Diffusion and Adoption of Information Technology and Systems: A Continuing Conversation. IFIP WG 8.6 International Conference on Transfer and Diffusion of IT, TDIT 2020 Tiruchirappalli, India, December 18-19, 2020 Proceedings, Part I.
    • [7] Sharma, S.K., Dwivedi, Y.K., Metri, B., and Rana, N.P. (Eds.) (2020). Re-imagining Diffusion and Adoption of Information Technology and Systems: A Continuing Conversation. IFIP WG 8.6 International Conference on Transfer and Diffusion of IT, TDIT 2020 Tiruchirappalli, India, December 18-19, 2020 Proceedings, Part II.
    Book Chapters
    • [1] Williams, M.D., Rana, N.P., and Dwivedi, Y.K. (2011). A Bibliometric Analysis of Articles citing the Unified Theory of Acceptance and Use of Technology. In Y.K. Dwivedi, M.R. Wade, S.L. Schneberger (Eds.): Information System Theory: Explaining and Predicting Our Digital Society, Vol. 1, 37-58.
    • [2] Alryalat, M., Dwivedi, Y.K., Williams, M.D., Al-Ryalat, H.A., and Rana, N.P. (2011). Electronic government research in developing countries: Current state and future directions. In M. Janssen, A. Macintosh, H.J. Scholl, E. Tambouris, M.A. Wimmer, H.D. Bruijn, Y-H. Tan (Eds.): Electronic Government and Electronic Participation. IFIP-EGOV and ePart-2011, 37-44.
    International Conference Proceedings
    • [92] Kronemann, B. Kizgin, H., and Rana, N.P. (2022). The “Other” agent: Interaction with AI and its implications on social presence perceptions of online customer experience. Conference on e-Business, e-Services and e-Society, I3E 2022, Newcastle, UK.
    • [91] Tamilmani, K., Charles, V., Rana, N.P., and Waseem, D. (2022). Factors influencing SMEs’ readiness to adopt hyperlocal on-demand delivery platforms in the United Kingdom. Frontiers in Service Conference 2022, June 24-26, 2022, Boston, USA.
    • [90] Ismagilova, E., Dwivedi, Y.K., Lal, B., Rana, N.P. and Doneddu, D. (2021) Return on investment in social media marketing: A bibliometric analysis. UKAIS 2021, University of Oxford, UK.
    • [89] Alalwan, A., Baabdullah, A., Dwivedi, Y.K., Rana, N.P., and Al-Dmour, R. (2020). Antecedences and Consequences of Customer Engagement in Online Brand Communities: Multi-National Perspective. IFIP WG 8.6 2020, IIM Tiruchirappalli, India, 20-22 December 2020.
    • [88] Chatterjee, S., Tamilmani, K., Rana, N.P.*, and Dwivedi, Y.K. (2020). Employees’ acceptance of AI integrated CRM system: Development of a conceptual model. IFIP WG 8.6 2020, IIM Tiruchirappalli, India, 20-22 December 2020.
    • [87] Sarker, P., Rana, N.P., Hughes, L. and Dwivedi, Y.K. (2020). A meta-analysis of social commerce adoption research. IFIP WG 8.6 2020, IIM Tiruchirappalli, India, 20-22 December 2020.
    • [86] Rana, N.P.*, Luthra, S. and Rao, H.R. (2020). Assessing challenges to mobile wallet usage in India: An Interpretive Structural Modelling approach. IFIP WG 8.6 2020, IIM Tiruchirappalli, India, 20-22 December 2020.
    • [85] Ismagilova, E., Dwivedi, Y.K., and Rana, N.P. (2020). Unanticipated Consequences of interactive marketing: systematic literature review and directions for future research. DMeC 2020, Barcelona, Spain.
    • [84] Kizgin, H., Jamal, A., Rana, N.P. and Dwivedi, Y.K. (2020). The Impact of Ethnic Identity and Friendship on Bi Dimensional Identification and Consumption. Twentieth International Conference on Diversity in Organizations, Communities & Nations, Jun 10, 2020 – Jun 12, 2020 at University of Milan, Milan, Italy.
    • [83] Ismagilova, E., Dwivedi, Y.K. and Rana, N.P. (2020). Weight analysis of the factors affecting eWOM providing behavior. I3E2020, South Africa.
    • [82] Kumar, A., Singh, J.P., Rana, N.P., and Dwivedi, Y.K. (2020). Disaster severity prediction from Twitter images. I3E2020, South Africa.
    • [81] Sarker, P., Hughes, L., Dwivedi, Y.K. and Rana, N.P. (2020) Social commerce adoption predictors: A review and weight analysis. I3E2020, South Africa.
    • [80] Tamilmani, K., Rana, N.P., Dwivedi, Y.K., and Kizgin, H. (2020). Consumer Mobile Shopping Acceptance Predictors and Linkages: A Systematic Review and Weight Analysis. I3E2020, South Africa.
    • [79] Kumari, K., Singh, J.P., Dwivedi, Y.K., and Rana, N.P. (2019). Aggressive social media post detection system containing symbolic images. The 18th IFIP Conference on e-Business, e-Services and e-Society (I3E2019), 18-20th September 2019, Trondheim, Norway.
    • [78] Sarker, P., Kizgin, H., Rana, N.P. and Dwivedi, Y.K. (2019). Review of theoretical models and limitations of social commerce adoption literature. The 18th IFIP Conference on e-Business, e-Services and e-Society (I3E2019), 18-20th September 2019, Trondheim, Norway.
    • [77] Singh, P., Dwivedi, Y.K., Kahlon, K.S., Shawney, R.S., Rana, N.P. and Patil, P. (2019). Digital Payment Adoption in India: Insights from Twitter Analytics. The 18th IFIP Conference on e-Business, e-Services and e-Society (I3E2019), 18-20th September 2019, Trondheim, Norway.
    • [76] Ismagilova, E., Hughes, L., Rana, N.P., and Dwivedi, Y.K. (2019). Role of smart cities in creating sustainable cities and communities: A systematic literature review. IFIP WG 8.6, Ghana, 22-24th June 2019.
    • [75] Dwivedi, Y.K., Ismagilova, E., Rana, N.P., and Weerakkody, V. (2019). Use of social media by B2B companies: A systematic literature review and suggestions for future research. The 18th IFIP Conference on e-Business, e-Services and e-Society (I3E2019), 18-20th September 2019, Trondheim, Norway.
    • [74] Alalwan, A. Baabdullah, A., Rana, N.P. and Dwivedi, Y.K. (2019). Examining the influence of Mobile Store features on User e-satisfaction: Extending UTAUT2 with Personalization, Responsiveness, and Perceived Security and Privacy. The 18th IFIP Conference on e-Business, e-Services and e-Society (I3E2019), 18-20th September 2019, Trondheim, Norway.
    • [73] Baabdullah, A., Alalwan, A., Rana, N.P., Al-Shraah, A., Kizgin, H., and Patil, P.P. (2019). Mobile App Stores from the User’s Perspective. IFIP WG 8.6, Ghana, 22-24th June 2019
    • [72] Singh, J.P., Rana, N.P., and Dwivedi, Y.K. (2019). Rumour veracity estimation for deep learning for Twitter. IFIP WG 8.6, Ghana, 22-24th June 2019.
    • [71] Ismagilova, E., Rana, N.P., Slade, E., and Dwivedi, Y.K. (2019). A review and weight analysis of factors affecting helpfulness of electronic word-of-mouth communications. Academy of Marketing Science, Vancouver, Canada.
    • [70] Rana, N.P., Janssen, M., Dwivedi, Y.K., Sahu, G.P. and Baabdullah, A. (2019). Citizens’ Perception about M-Government Services: Results from an Exploratory Survey. Hawaii International Conference on System Sciences (HICSS-52), Hawaii.
    • [69] Patil, P., Rana, N.P. and Dwivedi, Y.K. (2018). Digital Payments Adoption Research: A Meta-analysis for Generalising the Effects of Attitude, Cost, Innovativeness, Mobility and Price Value on Behavioural Intention. IFIP 8.6 2018, University of Portsmouth, UK.
    • [68] Tamilmani, K., Rana, N.P., and Dwivedi, Y.K. (2018). Mobile Application Adoption Predictors: Systematic Review of UTAUT2 studies using weight analysis. I3E2018, GUST, Kuwait.
    • [67] Lal, B., Rana, N.P., Dwivedi, Y.K., and Chirara, S. (2018). Understanding ‘Development’ From the Perspective of EGovernment, Digital Divide and ICT4D Literature: A Research Agenda. DG.O 2018, TU Delft, Netherlands.
    • [66] Singh, M., Sahu, G.P., Rana, N.P. and Dwivedi, Y.K. (2018). Success Factors for E-Court Implementation at Allahabad High-Court. PACIS 2018, Yokohama, Japan.
    • [65] Patil, P., Rana, N.P. and Dwivedi, Y.K. (2018). The Role of Trust and Risk in Mobile Payments Adoption: A Meta-Analytic Review. PACIS 2018, Yokohama, Japan.
    • [64] Rana, N.P., Algharabat, R., Alalwan, A., Baabdullah, A. and Dwivedi, Y.K. (2018). Investigating the Impact of Social Media Commerce Constructs on Social Trust and Customers Value Co-Creation: A Theoretical Analysis. I3E2018, GUST, Kuwait.
    • [63] Tamilmani, K., Rana, N.P., Dwivedi, Y.K. and Sahu, G.P. (2018). Use of ‘Price Value’ in Understanding Individual Technology Adoption: A Review of UTAUT2 based Empirical Studies. PACIS 2018, Yokohama, Japan.
    • [62] Baabdullah, A.M., Rana, N.P., Alalwan, A.A., Algharabat, R. Kizgin, H., and Al-Weshah, G.A. (2018). Toward a Conceptual model for Examining the Role of Social Media on the Social Customer Relationship Management (SCRM). IFIP 8.6 2018, University of Portsmouth, UK.
    • [61] Tamilmani, K., Rana, N.P. and Dwivedi, Y.K. (2018). Use of ‘Habit’ is Not a Habit in Understanding Individual Technology Adoption: A Review of UTAUT2 based Empirical Studies. IFIP 8.6 2018, University of Portsmouth, UK.
    • [60] Ismaligova, E., Rana, N.P., Slade, E., and Dwivedi, Y.K. (2018). A meta-analysis of the factors affecting intention to engage in electronic word of mouth communication. Academy of Management, University of Sterling, Scotland, UK.
    • [59] Ismaligova, E., Slade, E., Rana, N.P., and Dwivedi, Y.K. (2018). Electronic word-of-mouth communications and sales: A meta-analysis. Academy of Management, University of Sterling, Scotland, UK.
    • [58] Tamilmani, K., Rana, N.P., and Dwivedi, Y.K. (2018). Mobile application predictors: Review of UTAUT2 studies using weight Analysis. Academia of Marketing, University of Sterling, Scotland, UK.
    • [57] Patil, P., Dwivedi, Y.K., and Rana, N.P. (2018). Digital Payments Adoption Research: A Review of Factors Influencing Consumer’s Attitude, Intention and Usage. I3E2018, GUST, Kuwait.
    • [56] Kizgin, H., Dwivedi, Y.K., and Rana, N.P. (2018). The Impact of Social networking sites on Cultural Orientations of ethnic South-Asian Consumers in the United Kingdom. GIKA 2018, Valencia, Spain, June 25–27, 2018.
    • [55] Tamilmani, K., Rana, N.P., and Dwivedi, Y.K. (2018). Multi-channel digital marketing in a start-up: A case of Flintobox. EMAC Annual Conference, Glasgow, UK, May 29-June 1, 2018.
    • [54] Tamilmani, K., Rana, N.P., and Dwivedi, Y.K. (2018). Generalisability of UTAUT2 theory testing efficacy in marketing domain: A systematic review and meta-analysis. EMAC Annual Conference, Glasgow, UK, May 29-June 1, 2018.
    • [53] Dwivedi, Y.K., Sahu, G.P. and Rana, N.P., Baabdullah, A.M.A (2018) Citizens’ Awareness, Acceptance and Use of Mobile Government Services in India: An Exploratory Research. ICEGOV2018, Galway, Ireland.
    • [52] Rana, N.P., Luthra, S., and Rao, H.R. (2018). The Challenges of Digital Financial Services (DFS) in India: Deriving a Framework using Interpretive Structural Modeling (ISM). PACIS 2018, Yokohama, Japan.
    • [51] Patil, P., Dwivedi, Y.K., and Rana, N.P. (2017). Digital payments adoption: An analysis of literature. I3E 2017, New Delhi, India.
    • [50] Tamilmani, K., Rana, N.P., and Dwivedi, Y.K. (2017). A Systematic Review of Citations of UTAUT2 Article and its Usage Trends. I3E 2017, New Delhi, India.
    • [49] Rana, N.P., Dwivedi, Y.K., Lal, B., and Luthra, S. (2017). Advances in Electronic Government (e-Government) Adoption Research in SAARC Countries. I3E2017, New Delhi, India.
    • [48] Rana, N.P., Slade, E., Lal, B., Kizgin, H., and Dwivedi, Y.K. (2017). Continued use of “Perceived ease of use” in technology adoption research: Theoretically justified or habitually included? IFIP8.6 WG, Portugal.
    • [47] Singh, J.P., Kumar, A., and Rana, N.P. (2017). Authenticity of geo-tagged and place name in Tweets. AMCIS 2017, Boston, USA, 10-12th August 2017.
    • [46] Kumar, P., Sinha, A., and Rana, N.P. (2017). User adoption of cashless services in Indian context – A preliminary analysis. AMCIS 2017, Boston, USA, 10-12th August 2017.
    • [45] Babdullah, A., Rana, N.P., Ali, A.A., Dwivedi, Y.K., and Lal, B. (2017). Assessing Consumer’s Intention to Adopt Mobile Internet Services in the Kingdom of Saudi Arabia. AMCIS 2017, Boston, USA, 10-12th August 2017.
    • [44] Dwivedi, Y.K., Rana, N.P., Tajvidi, M., and Lal, B. (2017). Exploring the Role of Social Media in Engaging Citizens with Government: An Analysis of Emerging Literature. ICEGOV2017, 7-9 March 2017, New Delhi, India.
    • [43] Alryalat, M.A.A., Rana, N.P., Sarma, H.K.D., and Alzubi, Z.A. (2016). An Empirical Study of Facebook Adoption among Young Adults in a North-Eastern State of India: Validation of Extended Technology Acceptance Model (TAM). I3E2016, Swansea University, UK.
    • [42] Alalwan, A.A., Rana, N.P., Algharabat, R., and Tarhini, A. (2016). A Systematic Review of Extant Literature in Social Media in the Marketing Perspective. I3E2016, Swansea University, UK.
    • [41] Rana, N.P., Lal, B., and Slade, E. (2016). Adoption of Two Indian E-Government Systems: Validation of Extended Theory of Planned Behavior (TPB). Americas Conference on Information Systems, San Diego, USA, 2016.
    • [40] Rana, N.P., Dwivedi, Y.K., Slade, E., and Lal, B. (2016). Cyber-Slacking: Exploring Students’ Usage of Internet-Enabled Devices for Non-Class Related Activities. Americas Conference on Information Systems, San Diego, USA, 2016.
    • [39] Williams, M.D., and Rana, N.P., Roderick, S., and Clement, M. (2016). Gender, Age, and Frequency of Internet Use as Moderators of Citizens’ Adoption of Electronic Government. Americas Conference on Information Systems, San Diego, USA, 2016.
    • [38] Sarma, H.K.D., Dwivedi, Y.K., Rana, N.P., and Slade, E. (2015). A MapReduce Based Distributed Framework for Similarity Search in Healthcare Big Data Environment. LNCS, Springer.
    • [37] Alalwan, A.A., Rana, N.P., Dwivedi, Y.K., Lal, B., and Williams, M.D. (2015). Adoption of Mobile Banking in Jordan: Exploring Demographic Differences on Customers’ Perceptions. LNCS, Springer.
    • [36] Singh, J.P., Rana, N.P., and Al-Khowaiter, W. (2015). Sentiment Analysis of Product Reviews Containing English and Hindi Texts. LNCS, Springer.
    • [35] Dwivedi, Y.K., Weerakkody, V., Janssen, M., Millard, J., Hidders, A.J.H., Rana, N.P., and Slade, E. (2015). Driving Innovation Using Big Open Linked Data (BOLD) Panel. LNCS Springer.
    • [34] Rana, N.P., Dwivedi, Y.K., and Lal, B. (2015). Assessing Citizen’s Adoption of a Transactional E-Government System: Validation of the Extended Decomposed Theory of Planned Behavior (DTPB). PACIS, 5-7 July 2015, Singapore.
    • [33] Alalwan, A.A., Rana, N.P., Dwivedi, Y.K., Lal, B., and Williams, M.D. (2015). Behavioral Intention towards and Adoption of Mobile Banking in Jordan: Exploring Demographic Differences on their Perceptions, PACIS, 5-7 July 2015, Singapore.
    • [32] Rana, N.P., Dwivedi, Y.K., and Lal, B. (2015). Factors Influencing Citizens' Adoption of an E-Government System: Validation of the Decomposed Theory of Planned Behavior (DTPB). UKAIS, Keeble, College, University of Oxford, UK, 17-18 March 2015.
    • [31] Lal, B., Dwivedi, Y.K., and Rana, N.P. (2015). Digital Divide, Digital Inclusion and ICT for Betterment: A Research Agenda to Pursue in the Context of the Digital India Programme. UKAIS, Keeble, College, University of Oxford, UK, 17-18 March 2015.
    • [30] Dwivedi, Y.K., Alalwan, A.A., Rana, N.P., and Williams, M.D. (2015). Jordanian Customers’ Intention Towards and Use of Internet Banking: Exploring Demographic Differences on Their Perception. UKAIS, Keeble, College, University of Oxford, UK, 17-18 March 2015.
    • [29] Rana, N.P., Dwivedi, Y.K., Piercy, N.C., and Williams, M.D. (2014). Factors Influencing Adoption of Online Public Grievance Redressal System (OPGRS): A Validation of Extended Social Cognitive Theory. Academy of Marketing Conference, Bournemouth University, UK, 8-10 July 2014.
    • [28] Alatawi, F.M.H., Dwivedi, Y.K., Williams, M.D., Rana, N.P. (2014). Exploring Technological Factors Influencing Knowledge Management Systems Adoption in Saudi Arabian Public Sector: A Validation of the Extended TAM Model. tGov Workshop, June 12-13, 2014, Brunel University, London.
    • [27] Alatawi, F.M.H., Dwivedi, Y.K., Williams, M.D., Rana, N.P. (2014). Understanding Organisational Factors to Influence Knowledge Management Systems Adoption in Saudi Arabian Public Sector. tGov Workshop, June 12-13, 2014, Brunel University, London.
    • [26] Rana, N.P., Dwivedi, Y.K., Piercy, N.C., and Williams, M.D. (2014). Examining Adoption of Electronic District (e-District) System in Indian Context: A Validation of Extended Technology Acceptance Model. Americas Conference on Information Systems, Georgia, USA.
    • [25] Rana, N.P., Dwivedi, Y.K., Piercy, N.C., and Williams, M.D. (2014). Assessing Adoption of Online PAN Card Registration System (OPCRS): An Indian e-Government System Perspective. Americas Conference on Information Systems, Georgia, USA.
    • [24] Rana, N.P., Dwivedi, Y.K., Piercy, N.C., and Williams, M.D. (2014). Measuring Intention to Use and Satisfaction with an Electronic Government Initiative: Validation of a Combined Model of IS Success. UKAIS 2014, University of Oxford, UK.
    • [23] Rana, N.P., Dwivedi, Y.K., and Williams, M.D. (2013). Factors examining adoption of online PAN card registration system (OPCRS): A perspective of Indian eGov system. Swansea University Post-Graduate Research Conference, May 2013, Swansea, UK.
    • [22] Rana, N.P., Dwivedi, Y.K., and Williams, M.D. (2013). Measuring the Online Public Grievance Redressal System Success Factors: Applying an Extended IS Success Model. Americas Conference of Information Systems, Chicago, USA, 15-17 August 2013.
    • [21] Alryalat, M., Williams, M.D., and Rana, N.P. (2013). Examining Role of Trust, Security, Social Influence, and Facilitating Conditions on Jordanian Citizen’s Intention to Adopt E-Government Systems. Americas Conference of Information Systems, Chicago, USA, 15-17 August 2013.
    • [20] Rana, N.P., Dwivedi, Y.K., and Williams, M.D. (2013). Examining the Factors Affecting Intention to Use of, and User Satisfaction with Online Public Grievance Redressal System (OPGRS) in India. IFIP 8.6, Bangalore, India, 27-29 June 2013.
    • [19] Rana, N.P., Dwivedi, Y.K., and Williams, M.D. (2013). Examining Factors Affecting Adoption of Online Public Grievance Redressal System: A Case of India. UKAIS, Oxford University, UK, 18-20 March 2013.
    • [18] Alryalat, M., Dwivedi, Y.K., Williams, M.D., and Rana, N.P. (2013). Examining Role of Usefulness, Ease of Use and Social Influence on Jordanian Citizen’s Intention to Adopt E-Government. UKAIS, Oxford University, UK, 18-20 March 2013.
    • [17] Rana, N.P., Williams, M.D., and Dwivedi, Y.K. (2012). E-Government Adoption Research: A Meta-Analysis of Findings. European Conference of Information Systems, 11-13 June 2012, Barcelona, Spain.
    • [16] Rana, N.P., Williams, M.D., and Dwivedi, Y.K. (2012). E-Government Adoption Research: Analysing Employee’s Perspective. 18th Americas Conference of Information System, Seattle, Washington, 9-11 August 2012.
    • [15] Rana, N.P., Dwivedi, Y.K., and Williams, M.D. (2012). Evaluating Suitability of Alternative Theoretical Paradigm for Examining Citizen Adoption of e-Government. tGov Workshop, Brunel University, London, 8-9 May, 2012.
    • [14] Rana, N.P., Dwivedi, Y.K., and Williams, M.D. (2012). A Citizen’s Perspective of e-Government Adoption and Diffusion: A Discussion Paper. British Academy of Management, Cardiff, UK, September 2012.
    • [13] Rana, N.P., Dwivedi, Y.K., and Williams, M.D. (2012). A Review of the Predictors and Linkages in e-Government Adoption Research: A Discussion Paper. British Academy of Management, Cardiff, UK, September 2012.
    • [12] Rana, N.P., Williams, M.D., and Dwivedi, Y.K. (2012). E-Government Adoption Research: Analysing Challenges and Critical Success Factors. European, Mediterranean & Middle Eastern Conference on Information Systems 2012 (EMCIS2012), June 6-7, Munich, Germany.
    • [11] Alryalat, M., Dwivedi, Y.K., Williams, M.D., and Rana, N.P. (2012). A systematic review of e-government research in developing countries. European, Mediterranean & Middle Eastern Conference on Information Systems 2012 (EMCIS-2012), June 7-8, Munich, Germany.
    • [10] Alatawi, F.M.H., Dwivedi, Y.K., Williams, M.D., and Rana, N.P. (2012). A Review of Knowledge Management in the Public Sector Across Arab Countries: Lessons Learnt from Developed and Developing World. European, Mediterranean & Middle Eastern Conference on Information Systems 2012 (EMCIS-2012), June 7-8, Munich, Germany.
    • [9] Alatawi, F.M.H., Dwivedi, Y.K., Williams, M.D., and Rana, N.P. (2012). Conceptual Model for Examining Knowledge Management System (KMS) Adoption in Public Sector Organizations in Saudi Arabia. tGov Workshop, Brunel University, London, 8-9 May, 2012.
    • [8] Rana, N.P., Dwivedi, Y.K., and Williams, M.D. (2011). E-Government Adoption Research: A Systematic Literature Analysis of Organizational Issues. In N. Bhatt, and A. Aggarwal (Eds.): E-Governance Policies and Practices, ICEG 2011, 49-62.
    • [7] Rana, N.P., Williams, M.D., Dwivedi, Y.K., and Williams, J. (2011). Reflection on e-Government Research: Toward a Taxonomy of Theories and Theoretical Constructs. tGov Workshop, Brunel University, London, 17-18 March, 2011.
    • [6] Rana, N.P., Dwivedi, Y.K., and Williams, M.D. (2011). E-Government Adoption Research - A systematic literature Analysis of Organizational Issues. In N. Bhatt, and A. Aggarwal (Eds.): E-Governance Policies and Practices, 49-62.
    • [5] Rana, N.P., Dwivedi, Y.K., Williams, M.D., and Williams, J. (2011). Diversity and Diffusion of Theories, Models, and Theoretical Constructs in eGovernment Research. In M. Janssen, H.J. Scholl, M.A. Wimmer, Y-H. Tan (Eds.): Electronic Government. IFIP-EGOV and ePart-2011, 1-12.
    • [4] Dwivedi, Y.K., Rana, N.P., Chen, H., and Williams, M.D. (2011). A Meta-Analysis of the Unified Theory of Acceptance and Use of Technology. In M. Nuttgens et al. (Eds.): Governance and Sustainability in IS, IFIP AICT 366, 2011, 155-170.
    • [3] Alryalat, M., Dwivedi, Y.K., Williams, M.D., and Rana, N.P. (2011). A systematic review of e-government research in developing countries. In N. Bhatt, and A. Aggarwal (Eds.): E-Governance Policies and Practices, 3-16, ICEG, Ahmedabad, India.
    • [2] Alatawi, F.M.H., Dwivedi, Y.K., Williams, M.D., Rana, N.P., and Antony, G.V. (2011). An Analysis of Existing Research on Public Sector Knowledge Management: Geograhical Regions, Publishing Outlets, Methodological Paradigms, Limitations and Future Research Directions, Proceedings of IEEE, WICT-2011, Mumbai, India.
    • [1] Williams, M.D., Rana, N.P., Dwivedi, Y.K., and Lal, B. (2011). Is UTAUT really used or just cited for the sake of it? A systematic review of citations of UTAUT’s originating article. European Conference of Information System 2011.
    Weekly/Monthly Career/Employment Magazines/Journals/Guest Editorial

    • [13] Bahera, R.*, Bala, P.K., and Rana, N.P. (2022). Self-promotion and online shaming during COVID-19: A toxic combination. International Journal of Information Management Data Insights [Scopus Indexed - A companion Journal of IJIM].
    • [12] Singh, A., Rana, N.P., and Parayitam, S.* (2022). Role of social currency in customer experience and co-creation intention in online travel agencies: Moderation of attitude and subjective norms. International Journal of Information Management Data Insights [Scopus Indexed - A companion Journal of IJIM].
    • [11] Vincent, C., Rana, N.P.*, and Carter, L. (2022). Artificial intelligence for data-driven decision-making and governance in public affairs. Government Information Quarterly [Ranking: ABS: 3, Impact Factor: 10.74, SNIP: 3.075, Cite Score: 14.5, SJR: 2.439].
    • [10] Jadil, Y., Rana, N.P.*, and Dwivedi, Y.K. (2022). Understanding the drivers of online trust and intention to buy on a website: An emerging market perspective. International Journal of Information Management Data Insights [Scopus Indexed - A companion Journal of IJIM].
    • [9] Kizgin, H., Gutierrez, A., Vazquez, D., and Rana, N.P. (2021). Guest Editorial: A Special Issue on Digital Marketing. International Journal of Information Management [Ranking: ABS: 2, ABDC: A*, CiteScore: 28.8, Impact Factor: 18.958, SNIP: 3.773, SJR: 2.881].
    • [8] Mikalef, P., Pappas, I., Krogstie, J., Jaccheri, L., and Rana, N.P. (2021). Editors’ reflections and introduction to the special section on ‘Artificial Intelligence and Business Value’. International Journal of Information Management [Ranking: ABS: 2, ABDC: A*, CiteScore: 28.8, Impact Factor: 18.958, SNIP: 3.773, SJR: 2.881].
    • [7] Dwivedi, Y.K., Hughes, L., Mishra, S.K., Chandwani, R., Rana, N.P. (2020). Artificial Intelligence in Healthcare. A Development Monthly. YOJANA, Government of India, 23-27
    • [6] Dwivedi, Y.K., Rana, N.P., Slade, E.L., Singh, N., and Kizgin, H. (2019). Editorial Introduction: Advances in Theory and Practice of Digital Marketing. Journal of Retailing and Consumer Services [Ranking: ABS: 2; ABDC: A; Impact Factor: 7.135; SNIP-1.745; CiteScore-3.35].
    • [5] Dwivedi, Y.K., Kelly, G., Janssen, M., Rana, N.P., Slade, E. and Clement, M. (2018). Guest Editorial: Social Media – The Good, the Bad, and the Ugly. Information Systems Frontiers, DoI: https://doi.org/10.1007/s10796-018-9848-5 [Ranking: ABS: 3, ABDC: A, Impact Factor-6.191, SNIP: 1.284].
    • [4] Dwivedi, Y.K., Tamilmani, K., and Rana, N.P. (2016). How getting rid of ‘black money’ has driven a digital treasure hunt in India. The Conversation Published on 18th November 2016 through http://theconversation.com/how-getting-rid-of-black-money-has-driven-a-digital-treasure-hunt-in-india-69013.
    • [3] Dwivedi, Y.K., Rana, N.P., Simintiras, A.C., and Lal, B. (2015). Digital India Programme: A Public Administration Reformation Initiative. YOJANA: A Development Monthly, Government of India, 28-33.
    • [2] Dwivedi, Y.K., Rana, N.P., and Simintiras, A.C. (2013). E-government: Potential and Challenges. YOJANA: A Development Monthly, Government of India, 30-33.
    • [1] Dwivedi, Y.K., Rana, N.P., and Williams, M.D. (2012). E-Government: Challenges and Opportunities. Employment News (India), 10-16 March 2012, p.1.
    Research Paper/Grant/FHEA Applications Review Assignments
    • [1] Data Base for Advances in Information System (DBAIS) [Ranking ABS: 2]
    • [2] Information Systems Frontiers (ISF) [Ranking: ABS 3]
    • [i] [ISFI-D-17-00158: The perils and promises of self-disclosure on social media on 17th July 2017]
    • [ii] [ISFI-D-17-00045R1: Integrating cognitive antecedents into TAM to explain mobile banking acceptance: A SEM-Neural Network Modeling on 28th May 2017]
    • [iii] [ISFI-D-15-00298R1: Estimating Participants for Knowledge-intensive Tasks in a Network of Crowdsourcing Marketplaces on 2nd June 2017]
    • [iv] [ISFI-D-15-00260R1: Doctor-Patient Interaction in Telemedicine: Logic of Choice and Logic of Care Perspectives on 7th March 2016]
    • [v] [ISFI-D-15-00298: Estimating Participants for Knowledge-intensive Tasks in a Network of Crowdsourcing Marketplaces on 22nd December 2015]
    • [vi] [ISFI-D-17-00147: A Process Pattern Model for Tackling and Improving Big Data of Variable Data Quality on 4th August 2017]
    • [3] Journal of Enterprise Information Management (JEIM) [Ranking: ABS 2]
    • [4] Information Technology & People (ITP) [Ranking: ABS 3]
    • [5] Government Information Quarterly (GIQ) [Ranking: ABS 3] [GIQ-2017-94: Review for the paper entitled: “Investigating the role of intermediaries in adoption of public access outlets for delivery of e-Government services in developing countries: An empirical study” accepted for review on 17th April 2017]
    • [6] Local Government Studies (LGS)
    • [7] Electronic Commerce Research and Applications (ECRA)
    • [8] Information Systems Management (ISM) [Ranking: ABS 2]
    • [9] International Journal of Production Economics (IJPE) [Ranking: ABS 3]
    • [10] Journal of Organizational Computing and Electronic Commerce (JOCEC)
    • [11] African Journal of Business Management (AJBM)
    • [12] International Journal of Electronic Government Research (IJEGR)
    • [13] European Journal of Information Systems (EJIS) [Ranking: ABS 3]
    • [14] Information & Management (I&M) [Ranking: ABS 3]
    • [15] Resources Policy
    • [16] Journal of Cleaner Production [Ranking: ABS 2]
    • [17] Production Planning & Control [Ranking: ABS 3]
    • [18] Informatics
    • [19] Salesian Journal of Information Sciences
    • [20] European Journal of Management [Ranking: ABS 3]
    • [21] Decision Science [Ranking: ABS 3]
    • [22] Transportation Research Part E: Logistics and Transportation Review [Ranking ABS: 3] [TRE_2016_388_R2: Transportation Research Part E: Logistics and Transportation Review entitled “Social media data analytics for supply chain management in food industries” on 12th January 2017]
    • [23] Journal of Computers in Education
    • [24] Annals of Operations Research [Ranking: ABS 3]
    • [25] European Journal of Marketing [Ranking: ABS 3] [EJM-12-2016-0759 entitled “Scholarship patterns in digital marketing research: A systematic review (1996-2012)” on 11th April 2017]
    • [26] Behaviour & Information Technology [Ranking: ABS 2] [TBIT-2017-0240- Security Controls for Employees’ Satisfaction: IS Success Model and Perspective of Controls Framework] on 18th August 2017
    • [27] Reviewed the article titled “JGER-D-17-00064R1 - Modelling factors of Innovation Management for its implementation in MSMEs of Developing Countries: An IRP Approach” for Journal of Global Entrepreneurship Research on 4th December 2017
    • [28] Reviewed eight research proposals of Kazakhstani Scientific Community’s research on various themes of information technologies organized by National Center of Science and Technology Evaluation in 2014
    • [28] Reviewed seven research proposals of Kazakhstani Scientific Community’s research on various themes of information technologies organized by National Center of Science and Technology Evaluation in 2017
    • [29] Technology in Society [TIS_2017_210: Consumer Adoption of Mobile Social Network Games (M-SNGs) in Saudi Arabia: The Role of Social Influence, Hedonic Motivation and Trust]
    • [30] Information & Management [INFMAN_2017_766: Business Value of Social Media Analytics: New Findings from Italy], Review completed on 8th December 2017
    • [31] Information & Management [INFMAN_2017_652: Core Determinants of Technology Acceptance: A Meta-Analytic Structural Equation Modelling Approach, Review completed on 6th December 2017
    • [32] Heliyon – [HELIYON_2017_2927: Toward a more in-depth look at unified theory of acceptance and use of technology (UTAUT)], Review completed on 7th December 2017
    • [33] Electronic Commerce Research and Application [ECRA-D-17-00520]: The Influence of Knowledge Management Practices on E-government Success: A Proposed Framework Tested, Review undertaken on 12th January 2018.
    • [34] Reviewed and assessed an application for PGCert submitted by Dr Angharad Mair Thomas, Lecturer of Physics on 6th November 2017 with an agreed decision to clarify (minor amendments) where the applicant was suggested to amend specific text/add evidence etc. subject to availability of amendments within a week
    • [35] Reviewed and assessed an application for PGCert submitted by Dr Cynthia Froyd, Senior Lecturer of Biosciences on 6th November 2017 with an agreed decision to proceed with her application
    • [36] Reviewed and assessed an application for PGCert submitted by Dr Samantha Oakley, Research Librarian on 6th November 2017 with an agreed decision to proceed with her application
    • [37] Nominated to review and shortlist Swansea University Research Excellence Scholarships (SURES) applications for recruiting new PhD Candidates University wide. Have been assigned with the responsibility of reviewing 20 applications as a member of the interview panel for recruiting PhD students for all different colleges of the university.
    • [38] Member of interview panel for Research Support Officer Secondment post held on 29th March 2018 at the School of Management, Swansea University, UK.
    • [39] Journal of Retailing and Consumer Services [JJRC_2018_201] - Are comparative ads for store brands versus national brands effective? Review assigned on 27th March 2018
    • [40] Journal of Retailing and Consumer Services [JJRC_2018_115] - Is stereotypical gender targeting effective for increasing service choice? Review completed on March 13, 2018.
    • [41] Journal of Retailing and Consumer Services [JJRC_2018_450_R1] - Social Commerce as Social Networking, Review completed on 22nd February 2018.
    • [42] Government Information Quarterly (GIQ_2017_347_R1) - What Determines Success of an E-Government Service? Validation of an Integrative Model of E-Filing Continuance Usage. Review completed on 6th March 2018
    • [43] Journal of Enterprise Information Management [JEIM-02-2018-0043] - What drives cloud ERP continuance? An integrated view. Review completed on 4th March 2018.
    • [44] Information Systems Frontiers [ISFI-D-17-00276] - Factors Influencing Adoption of Mobile Social Network Games (M-SNGs): The Role of Awareness. Review completed on 1st March 2018.
    • [45] Reviewed and assessed an application for PGCert submitted by Mrs. Suzzane Taylor, Subject Librarian of Health and Medicine on 30th October 2018 with an agreed decision to proceed with her application
    • [46] Reviewed and assessed an application for PGCert submitted by Ela Stapley, English Language Tutor with ELTS at Swansea University on 1st November 2018 with an agreed decision to proceed with her application
    • [47] Chaired the panel of experts to shortlist Swansea University Research Excellence Scholarships (SURES) applications for PhD for the School of Management on 22nd October 2018
    • [48] Reviewed a paper [JEIM-10-2018-0218] titled Causal Modeling of Supply Chain Flexibility using combined SEM-DEMATEL Approach in Indian Personal Hygiene industry for Journal of Enterprise and Information Management on 11th October 2018
    • [49] Reviewed a paper [SJIS-1595] titled: Which factors influence the diffusion of mobile payment solutions (MPS) in emerging markets? A large cross-sectional study for Scandinavian Journal of Information Systems on 14th October 2010
    • [50] Reviewed a paper in Industrial Marketing Management [IMM_2018_427] - Exploring the Role of Big Data and Social Media Analytics for Business to Business Sustainability: A Participatory Web Context on 14th November 2018
    • [51] Reviewed four proposals for the e-Partnership and Research Incubation strand of UKIERI 2019
    • [52] Program Committee member of International Conference on Secure Knowledge Management in Artificial Intelligence Era (SKM 2019) to be held in Goa, India on December 21-22, 2019
    • [53] Program Committee member of Seventh International Conference on eDemocracy & eGovernment at Buenos Aires, Argentina to be held on 22-24 April 2020
    • [54] Member of panel in the capacity of Head of International Business, Marketing and Branding for the interview conducted for Lecturer in International Business and Strategy held on 20th February 2020 at the School of Management, University of Bradford, UK
    • [55] Member of panel in the capacity of Head of International Business, Marketing and Branding for the interview conducted for Lecturer in Accounting held on 12th March 2020 at the School of Management, University of Bradford, UK
    • [56] Review a book proposal titled “Cybersecurity Risk of IoT on Smart Cities” from Springer on 13th March 2021.
    • [57] Reviewed a paper in Industrial Marketing Management [IMMGT-D-21-00082] titled “SMEs and Artificial Intelligence (AI): Antecedents and Consequences of AI-based B2B Practices” on 1st March 2021.
    • [58] Reviewed a paper in Industrial Marketing Management [IMMGT-D-21-00082] titled “Understanding AI Climate Driven-Cognitive Service Analytics Capability for B2B Markets” on 1st March 2021.
    • [59] Reviewed a paper in British Journal of Management [BJM-21-184] titled “A model of informed consent in the Big Data Era: Towards Better Personal Data Collection Practices” on 12th May 2021.
    Paper Presentation and Attendance of CONFERENCES
    • [1] European Conference of Information System (ECIS) 2012
    • [2] British Academy of Management (BAM) 2012
    • [3] International Conference of Information System (ICIS) 2017-18
    • [4] Americas Conference of Information Systems (AMCIS) 2012-2018
    • [5] Pacific Asia Conference of Information Systems (PACIS) 2015
    • [6] Hawaii International Conference on System Sciences (HICSS 2017)
    • [7] IFIP Conference on e-Business, e-Services and e-Society (I3E2016)
    • [8] International Conference on Theory and Practice of E-Governance (ICEGOV 2017)
    • [9] IFIP Conference on e-Business, e-Services and e-Society (I3E2017)
    • [10] European Conference of Information System (ECIS) 2018 at Portsmouth University, UK
    • [11] ICEDEG 2018–5th International Conference on eDem and eGov–Ambato, Ecuador
    • [12] Pacific Asia Conference of Information Systems (PACIS) 2018
    • [13] International Conference of Information System (ICIS), Munich, Germany, 2019
    • [14] IFIP WG 8.6 2020 IIM Tiruchirappalli on December 17-19, 2020
    Research Paper Presented at International Conferences
    • [1] tGov Workshop at Brunel University, London, March 2011
    • [2] IFIP-e-Gov and e-Part 2011, Delft, The Netherlands, August-September 2011
    • [3] tGov Workshop at Brunel University, London, May 2012
    • [4] EMCIS 2012, Munich, Germany, June 2012
    • [5] ECIS 2012, Barcelona, Spain, June 2012
    • [6] UKAIS 2013, University of Oxford, UK, March 2013
    • [7] PGR Conference, Swansea University, UK, May 2013
    • [8] IFIP WG 8.6, Indian Institute of Management, Bangalore, India, 27-29 June 2013
    • [9] IFIP WG 8.6 Doctoral Consortium, Infosys, Mysore, India, June 2013
    • [10] UKAIS 2014, St Catherine’s College, University of Oxford, UK, April 2014
    • [11] tGov Workshop at Brunel University, London, UK, June 12-13, 2014
    • [12] Academy of Marketing Conference, Bournemouth University, UK, July 8-10, 2014
    • [13] UKAIS 2015, Keble College, University of Oxford, UK, 17-18 March 2015
    • [14] PACIS, Marina Bay Sands, Singapore, 6-7 July 2015
    • [15] IFIP 6.11 I3E2015, Delft Technical University, The Netherlands 13-15 October 2015
    • [16] I3E2016, Swansea University, Swansea, UK, 13-15 September 2016
    • [17] ICEGOV 2017, New Delhi, India, 7-9th March 2017
    • [18] AMCIS 2017, Boston, USA, August 2017
    • [19] IFIP8.6 2017, Guimaraes, Portugal, June 2017
    • [20] I3E2017, New Delhi, India 21st-23rd November 2017
    • [21] Newton Researchers Link Workshop Kuala Lumpur, Malaysia, 30th Oct–Nov 1, 2017
    • [22] IFIP WG 8.6 2018, Portsmouth University, UK
    • [23] PACIS 2018, Yokohama, Japan
    • [24] Challenges of Europe 2019, Croatia
    • [25] IFIP WG 8.6 2019, Accra, Ghana
    • [26] IFIP WG 8.6 2020, IIM Trichy, India on December 17-19, 2020